P. Nordqvist Posted July 31, 2018 Share Posted July 31, 2018 Hi, I am looking for a way to give some users a role that enables them to ONLY work on tasks (activities). The tasks has been created by an analyst within service manager application related to a Service Request. Now I would like to configure a role to a user that can only complete the task. Nothing else. The user shall NOT be able to use the Service Manager application. A pure Collaboration user. The user shall NOT be able to view any requests within Hornbill (except his own requests via the service portal). Any idea how I can achieve this? Link to comment Share on other sites More sharing options...
Victor Posted July 31, 2018 Share Posted July 31, 2018 2 hours ago, P. Nordqvist said: I would like to configure a role to a user that can only complete the task. Nothing else. The user shall NOT be able to use the Service Manager application. A pure Collaboration user. @P. Nordqvist the Collaboration Role should be sufficient for this purpose. Link to comment Share on other sites More sharing options...
P. Nordqvist Posted July 31, 2018 Author Share Posted July 31, 2018 @Victor This is what I though as well. Now I have assigned a task (related to a service request) to a user having the Collaboration Role and this is the error message when I try to open the task as this user. The user is NOT a basic user, it is configured as a User. It seems I have to provide some Service Manager roles as well to be able to work on this task. Other roles assigned to this user is as well: Kind Regards Per Link to comment Share on other sites More sharing options...
Victor Posted July 31, 2018 Share Posted July 31, 2018 @P. Nordqvist - if you remove all roles from this user, keeping only the "Collaboration Role" does it work then? I am wondering if that "Basic User" role might be causing it... Link to comment Share on other sites More sharing options...
P. Nordqvist Posted July 31, 2018 Author Share Posted July 31, 2018 I tested with only the "Collaboration Role" and have exactly the same issue. Link to comment Share on other sites More sharing options...
Victor Posted July 31, 2018 Share Posted July 31, 2018 @P. Nordqvist right... then this is an issue... meaning something broken that we need to fix because the Collaboration Role is all you (or a user) need to work on tasks... Link to comment Share on other sites More sharing options...
Victor Posted July 31, 2018 Share Posted July 31, 2018 This is now fixed and the fix will be available in next Service Manager update Link to comment Share on other sites More sharing options...
P. Nordqvist Posted July 31, 2018 Author Share Posted July 31, 2018 @VictorMany thanks!!! As always! Link to comment Share on other sites More sharing options...
Victor Posted August 8, 2018 Share Posted August 8, 2018 @P. Nordqvist the latest SM update has been deployed in live instances. This update contains the fix for this issue. Link to comment Share on other sites More sharing options...
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