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Role for working on tasks only


P. Nordqvist
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Hi,

I am looking for a way to give some users a role that enables them to ONLY work on tasks (activities).
The tasks has been created by an analyst within service manager application related to a Service Request.
Now I would like to configure a role to a user that can only complete the task. Nothing else. The user shall NOT be able to use the Service Manager application. A pure Collaboration user.
The user shall NOT be able to view any requests within Hornbill (except his own requests via the service portal).

Any idea how I can achieve this?

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2 hours ago, P. Nordqvist said:

I would like to configure a role to a user that can only complete the task. Nothing else. The user shall NOT be able to use the Service Manager application. A pure Collaboration user.

@P. Nordqvist the Collaboration Role should be sufficient for this purpose.

image.png

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@Victor This is what I though as well.

Now I have assigned a task (related to a service request) to a user having the Collaboration Role and this is the error message when I try to open the task as this user.
image.thumb.png.2fe8555a42b2a2b46e71fc0c972e3eeb.png

The user is NOT a basic user, it is configured as a User.
It seems I have to provide some Service Manager roles as well to be able to work on this task.
Other roles assigned to this user is as well:

image.png.27895ccbaa014b6b8095f5a383fb5e9d.png

Kind Regards
Per

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  • 2 weeks later...

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