Sahana. Shenoy Posted May 3, 2024 Posted May 3, 2024 Hi, I and my team members been trying since yesterday to log a Support ticket through Customer Portal and every time it re-directs us to the home page. Could you please assist if there are any issues, as our subscription is still valid. Regards, Sahana
Andre de Waal Posted May 3, 2024 Posted May 3, 2024 Hi @Sahana. Shenoy - this should be working for you now, please can you ask your colleagues to try again? Regards André
Sahana. Shenoy Posted May 3, 2024 Author Posted May 3, 2024 Hi @Andre de Waal Thanks for fixing this. Now we are able to access the Support Portal. May I know why it stopped working all of a sudden? Regards, Sahana
Andre de Waal Posted May 3, 2024 Posted May 3, 2024 @Sahana. Shenoy our records had not been updated to reflect the recent renewal of your Premier Success Plan. This has been corrected for you now, so it will not be an issue for you again. Regards André 1
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