HGrigsby Posted August 13, 2018 Share Posted August 13, 2018 Since Thursday we have had a problem with searching calls from the requests page, if we search on the ref number we get no results but can search using a customer name. After searching using the customer name we can then search using the call ref. I have a support call logged for this as it is causing a big problem for the service desk. There is another thread from Chris Nutt about searching for on-hold requests but this affects all our tickets but this is causing us a lot of problems so it deserves its own. It was suggested that a re-index should fix this issue but it hasn't, and then to update to the latest version of the build. In the topic below and in the response to my support call it was mentioned that there had been some changes to searching, and the collaboration update on Thursday morning mentions a fix for searching, and it stopped working for us on Thursday morning. Helen Link to comment Share on other sites More sharing options...
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