Gemma Morrison

+1 please! this would prevent sending emails to incorrect individuals and would benefit our team a lot!

@lokent @Will Meekings @John Delamare-Timms

Hello @James Ainsworth is there any update in regards to Alisha's idea at all please?

+1 Please!

This is really affecting our teams having to manually re-assign the requests! Help! @Bob Dickinson Do you have any ideas?

I think it has worked! Thanks @Victor Hope you have a lovely Christmas and a happy New Year!

@Victor Sorry to be a pain however I have just added in the brackets but it has brought back all records since our go live date?! :s am I getting it wrong?

@Victor Hi Victor, I know! trying to make the day go faster! Thank you, that's really helpful! I did have to re-read it a few times to get my head around it but I will give it a go and let you know how I get on!

Hi Bob, Yes I am sorry! The screenshot is below for you, however I have run and downloaded the report as I noticed that the preview can be incorrect sometimes as you have said! thanks for getting back to me so quickly!

@Victor Hi victor do you have any ideas on this one at all?

Hello, I have tried to run a report on a date prompt range however, when the report has been completed after running it shows all records from that date range to present? The only thing I can think of that is affecting the data would be because I have changed the category name, however I have included both within the filter. Has anyone got any ideas on why this might be happening?

Hi Joyce, sorry for the long delay! I have just had a look for you and this is the same for us, some have the time (in seconds) and some don't. Hope this helps!

+1 for Alisha's idea please!!

@Will Meekings

Hello, I have added an additional column into one of our reports to see the total onhold time, however I believe that the report shows the time in seconds Would it be possible to have the report show this time in hours possibly please?