Gemma Morrison

I think it has worked! Thanks @Victor Hope you have a lovely Christmas and a happy New Year!

@Victor Sorry to be a pain however I have just added in the brackets but it has brought back all records since our go live date?! :s am I getting it wrong?

@Victor Hi Victor, I know! trying to make the day go faster! Thank you, that's really helpful! I did have to re-read it a few times to get my head around it but I will give it a go and let you know how I get on!

Hi Bob, Yes I am sorry! The screenshot is below for you, however I have run and downloaded the report as I noticed that the preview can be incorrect sometimes as you have said! thanks for getting back to me so quickly!

@Victor Hi victor do you have any ideas on this one at all?

Hello, I have tried to run a report on a date prompt range however, when the report has been completed after running it shows all records from that date range to present? The only thing I can think of that is affecting the data would be because I have changed the category name, however I have included both within the filter. Has anyone got any ideas on why this might be happening?

Hi Joyce, sorry for the long delay! I have just had a look for you and this is the same for us, some have the time (in seconds) and some don't. Hope this helps!

+1 for Alisha's idea please!!

@Will Meekings

Hello, I have added an additional column into one of our reports to see the total onhold time, however I believe that the report shows the time in seconds Would it be possible to have the report show this time in hours possibly please?

+1

@Alisha @BobbyB @Lauren

we are having the same issue here!

Hi, I was wondering when the individual Service Domains are in Service Manager, will there be a certain location/place or folder as such, to track what changes have been made? such as progressive captures? we would like a place to identify what we would currently have within that Service Domain. For an example, Facilities we would want to know, what reports we have, what boards we have, what changes we made to a certain progressive capture or business process? It is just a way we could identify any changes in the system instead of keeping multiple spreadsheet outside Service Manager, we would prefer for it all to be together? Is this something in the pipelines at all?

Hello, I am trying to run a report for the particular catalog within our Service, however I have noticed after running the report a few times for various other catalogs, the report looks like they are capped at 5000... is there anyway I can run a report from 05/06/2018 (our go live date) until present or will the report be limited to 5000 each time? which in that case I would then require to run each month and add the results together?