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Found 4 results

  1. The 'Wait for Request Off Hold' suspend node does not populate the 'Stage Expired' parameter with any value when using the 'Auto' option for the expiry period. We would expect using the 'Auto' option for the node to expire when the on hold until period expires, which it does, but the parameter is not set to indicate this. Can this parameter be set, so it is possible to use this in the workflow to determine if the hold period has expired or has come off hold following an update. We are using the expiry of the hold period to implement automatic chasing and closing of requests. Cheers Martyn
  2. Hi One of our analysts has received the following error when trying to take a request off hold: "FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_ops/smUpdateStatus): nodeName: API Call - systemSmUpdateStatus; nodeId: 15ccd0bd-6cc4-4151-94f1-95008f16b270; At 310/1: "Uncaught EspMethodCall::invoke: Operation[apps/com.hornbill.servicemanager/Requests::systemSmUpdateStatus] FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_ops/systemSmUpdateStatus): nodeName: Invoke Flowcode: Take Request Off Hold; nodeId: 423f928a-1112-48b2-be44-4d9525ea4edb; At 368/1: "Uncaught EspMethodCall::invoke: Operation[apps/com.hornbill.servicemanager/Requests::takeRequestOffHold] FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_ops/takeRequestOffHold): nodeName: Invoke FC: Take fix timer off hold; nodeId: b2982779-bde4-4c7b-a388-0d8e5104fd6b; At 564/1: "Uncaught EspMethodCall::invoke: Operation[apps/com.hornbill.servicemanager/Requests::takeFixTimerOffHold] FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_ops/takeFixTimerOffHold): Schema validation: Mandatory (com.hornbill.servicemanager/entities/Requests/fc_ops/takeFixTimerOffHold/adjustedTime)" throw(e); _fc_node_exec_b2982779_bde4_4c7b_a388_0d8e5104fd6b" throw(e); _fc_node_exec_423f928a_1112_48b2_be44_4d9525ea4edb" throw(e); _fc_node_exec_15ccd0bd_6cc4_4151_94f1_95008f16b270" Any thoughts? I cannot replicate this at all, so am a little unsure how to resolve this. Thanks Lauren
  3. I have two questions: How do you get a request to be moved from the My Requests to the Requests Awaiting feedback in the Customer Portal? When a customer updates a job in the portal is there a way to take the request off hold? Regards Jeremy
  4. We are intermittently experiencing problems with error messages when trying to take tickets off hold. Affecting some tickets, not all, no pattern to why this is. Error message is attached:- Any suggestions? error.docx
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