Sahana. Shenoy

Hello, It would be very beneficial if we get an option to bulk update the Category values into the tickets like the option we have as below. Please let us know is there any enhancement planned in the coming future to include "Category" as an Option to bulk update. If not, can you please consider this change ? As we have some request where the Category values are not selected properly and all such ticket needs to be bulk updated with a new Category. Regards, Sahana

+1 , Please let me know if there is any plan to fix this, or is there any Enhancement already in place? We have an Incident logged by our customer for a similar issue, In our scenario When the Problem ticket is logged and assigned to Team A the Tasks (Created through Workflow) have also been assigned to that Team. But they are not actioned by Team A and in between the PM ticket gets re-assigned to Team B. Now these tasks which were created earlier still has the Assigned Group set to Team A, hence Team B are unable to progress with their ticket. As the Tasks are not editable for them. I have logged an Incident (IN00181281 ) for this with HB and I was asked to follow this Thread for further notifications. Regards, Sahana

Hi, Actually, we have an Auto Task created to raise a SR from an Incident request, if the Request was initially created incorrectly, Analyst can do so by clicking the Custom Button. Here in the Auto Task under the Log New Service Request Node we have set the Copy Team and Copy Owner to Yes, so that it should basically select the same owner and the Team to which the Incident was previously assigned to. We have a situation here, we have recently enabled the Auto Assign to most available Analyst feature for one of the Assignment Group for Service Request and Incident process and currently this takes precedence everywhere. How can I restrict this in this below scenario, so that when a ticket is raised through an Incident (Using the Custom Button) Auto Task will take care of Creating the New Service Request copying the data from the Parent Incident including the Team name and Owner Name and it was working perfectly fine, by copying the same owner and the Team name (As defined in the Incident). But now its taking the Team and Owner name as per Auto Assign to most available Analyst feature and assigning the Service Request to the New Team and Owner name. FYI: I tried adding the variable for Owner Name and Team name below, but that is not working at the moment. Regards, Sahana

Thanks @Steve Giller

Hi , @TrevorHarris, @Steve Giller I have come across multiple discussion threads, while searching for Change Management Board topics. In particular Changes which are logged for testing purpose, or which could have been cancelled at a later stage for multiple different reasons, all these changes get stuck at specific lanes in the Change Board. So, do we have to keep a decision to check at every different nodes for the status check and then if cancelled Remove the card from Board using the removeCard operation? Or Is there any better way to achieve this? Like move Cards from lane to lane (Manually) directly from the Change/Problem Board? Please suggest. Regards, Sahana

@Steve Giller Hi, Could you please advice, where can I configure the settings for receiving an email notification for @Mentions. Today again one of my colleague tagged me in a post for testing purpose, I could see this under the Bell icon on my home page. But it didn't trigger any email for me. If this can be configured, please let me know, how can I get this done. Thanks, Sahana

Thanks @Steve Giller for your response.

Hi @Keith Stevenson, please let me know is there any other way to get the email notifications. Thanks, Sahana

Hi, We have a request where in we would like to know can we hide/delete the drop down value "Current" from State in the Asset Module. We need to have only Active/Archived. We have observed users creating the new Assets under Current State which is not correct and is impacting the Report. How can we hide this from users? Please advice. Thanks, Sahana

Hi @Keith Stevenson, Thanks for your quick response on this. But I tried enabling all Email Notification, in my personal notification settings, but I never received any emails when I was mentioned in one of the SR. Can you please suggest, where else can I configure this one? So, that I can get an email notification when my name is mentioned in a ticket. Thanks, Sahana

Hi, I would like to know, Is there a way we can receive an email notification when we are tagged in a ticket in Hornbill? as currently it only shows up in the notifications in the portal and are being missed. Please help me to understand if this is feasible to do so? I am referring to the below Bell icon which stores the @Mentions in its list. Regards, Sahana

Thanks for the clarification. Regards, Sahana

@Steve, Yes, Auto Task uses a Log New Request node. But under the options of copying fields from INC to SR, we don't have the option for Attachment. As a result it is not getting copied to SR's. So, we are wondering is there any other options to copy the attachments ? Thanks, Sahana

Hi @Steve, Thanks for your response. But is there any possibility to copy the attachments to SR's when it was logged through Auto Tasks. Regards, Sahana

Hi, please can someone help me with my above query. Thanks, Sahana