David Hall

Hi @Paul Alexander The settings should be automatically saved as you toggle each one so there is no need for a save button here. If you make a change and refresh is the change reflected? Regards, Dave.

Hi @Stuart Torres-Catmur Thanks for the post, no issue just an update to our chart library which defaults to a single colour. As explained here we will be re-introducing alternating colours in the next update of Service Manager. Kind Regards, Dave.

Thanks for the suggestions @davidrb84 @James Ainsworth Some considerations for future enhancements of reporting options.

Hi @davidrb84 The post was really just to clarify that the underlying chart library changes were the reason for the display changes to single series data... there is no specific plan to introduce multi series charts right now but please feel free to post up examples of the type of charts/reports you are looking for and the requirements can be reviewed by our product team for possible future inclusion. Kind Regards, Dave

Hi Hayley, The latest Service Manager update is now using an updated version of our charting library which now shows each data series in a single colour, hence the single blue colour in the bar charts but multiple colours in pie charts etc. We're in the middle of rolling our charting updates and colour/theme changes so we can look to see if its possible to reintroduce a range of colours for a single series of data as we move forward. Kind Regards, Dave.

Hi @TomW All date times are stored in UTC time in the database which will be the same as GMT. We then adjust times on the front end based on the user's timezone preferences, hence you see the display time being an hour ahead as this will be in BST (GMT+1). Hope that makes sense? Kind Regards, Dave

Hi @Gareth Noon Glad that this has improved the layout for you. With regards to the colours, we've applied a new chart theme following an update to our charting tool which is now using a blue/green toned colour wheel so as you update charts you'll have the new set of colours. More than happy to accept feedback as the chart display improvements are still in progress. Kind Regards, Dave.

Hi @Will J Douglas Thanks for the post. I can replicate the same problem here with the icons that are part of the new icon set. We'll raise a problem for it and get it addressed. Kind Regards, Dave.

Hi @Jeremy @Gareth Noon Thanks for the post, we've made some changes around the layout/spacing of the charts and titles on the dashboard for the next update of Service Manager (build > 1515) which should resolve this issue. Kind Regards, Dave

Hi @SimonSheldon Thanks for the post. I've just been testing this out, I've set my home page image to a web URL which displays correctly and if I publish a bulletin I don't seem to see any blank views, I just see the home page image as expected. Not sure if I'm missing something in the replication steps or perhaps you could advise which browser you see this on to check if its a browser issue, I tested in Chrome initially and looks fine. Kind Regards, Dave.

Hi @Michael Sharp Looks like you are using the priority based service levels in which case we need to base the query from the requests table instead. The following query should give you all of the open requests that have either missed the response time or will hit the response time within the next 2 hours. SELECT h_pk_reference, TIMESTAMPDIFF(SECOND, NOW(), h_respondby) AS RemainingTime FROM h_itsm_requests WHERE (h_status='status.open' OR h_status='status.new') AND h_respondby IS NOT NULL AND h_responsetime IS NULL AND ((TIMESTAMPDIFF(SECOND, NOW(), h_respondby) < 0) OR ((TIMESTAMPDIFF(SECOND, NOW(), h_respondby) >= 0) AND (TIMESTAMPDIFF(SECOND, NOW(), h_respondby) < 7200))) Perhaps you can try this one out? Regards, Dave

Hi @Michael Sharp Are you using the service based service levels? e.g. do you have any data in the h_itsm_request_slm_targets table? If not then we would need to revert back to the request table to get this data. Also I'm not sure I understand what you mean by merging the numbers? Do you mean put the two counters into the one widget? Regards, Dave.

Hi @Michael Sharp So I've just had another look, seems I made a typo above, but in any case the widget queries needed a bit more refining. For the response due in 2 hours try this query which should return all running response targets due within the next 7200 seconds (2 hours): select count(*) from h_itsm_request_slm_targets where h_name='Response' and h_target_met is null and h_state = 0 and (TIMESTAMPDIFF(SECOND, NOW(), h_target_time) > 0 and TIMESTAMPDIFF(SECOND, NOW(), h_target_time) < 7200) and for the second counter you could try this which returns running response targets where the target time is in the past select count(*) from h_itsm_request_slm_targets where h_name='Response' and h_target_met is null and h_state = 0 and TIMESTAMPDIFF(SECOND, NOW(), h_target_time) < 0 Do these give you what you need?

Hi @Michael Sharp Perhaps you could give this widget set up a try? Based on the query: select count(*) from h_itsm_request_slm_targets where h_name='Response' and h_target_met is null and h_state = 0 and (TIMESTAMPDIFF(HOUR, NOW(), h_target_time) > 0 and TIMESTAMPDIFF(HOUR, NOW(), h_target_time) < 24) Kind Regards, Dave

Hi @Paul Alexander Thanks for posting this up. The issue has been confirmed and there will be a fix for this in an upcoming collaboration update. Kind Regards, Dave.