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David Hall

Hornbill Developer
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David Hall last won the day on August 11

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  1. All, This is an important message on how to ensure that your processes continue to run smoothly after 31/10/2021. The priority-based Service Levels (i.e. the configuration in the Service Levels tab shown below on the service portfolio view) will no longer be functional from this date, all service levels/targets will now need to be handled via the Service Level Agreements tab. If you do not see the service levels tab or the red notice then there is no action to be taken. See more on this and on how to migrate here Hornbill How To: Transition to the new Service Level Agreement functionality - Hornbill
  2. Hi @Berto2002 If you are using the standard selectors for selecting a service in the new request node etc then renaming the service should not be a problem, the logic will all be based on the underlying service id. The only way in which you could see an issue if you have specifically referenced the name of a service in any custom expressions when branching etc. Kind regards, Dave.
  3. @Kelvin @Mike Hillman Just an update that the patch has just been deployed... sometimes it can take a few mins to be noticeable with caching etc but the issue should now be resolved... if you can keep and eye on it this afternoon and let me know how it goes. Kind Regards, Dave
  4. @Mike Hillman We're building the patch now so it should be rolled out this morning, I'll post back here once this has been done. Kind regards, Dave.
  5. Hi @Kelvin I've managed to replicate the issue and we now have a fix which is currently being reviewed/tested, we'll look to get it patched as soon as possible, most likely tomorrow morning. Kind Regards, Dave.
  6. Hi @Berto2002 Glad the issue has corrected itself after a cache clear. Regarding the linking of corporate SLAs, typing into the field should provide you with a filtered list of corporate SLAs that you have configured within the service portfolio so it should filter and display results from the list shown under the Service Portfolio View -> "Service Level Agreements" tab. Once you have an SLA selected the link button will be active. Kind regards, Dave
  7. Thanks @Kelvin Will take a further look now. Kind regards, Dave.
  8. Hi @Kelvin Thanks for that update.. indeed something is not correct there. So just to confirm those 2 incorrect entries that you have shown... were they logged via self service portal or via the Employee portal? Also just wanted to confirm whether the site in these cases is set via manual selection in the progressive capture or via a business process action? Regards, Dave
  9. Hi @Berto2002 I've just been trying to recreate. Can you confirm whether you opened the links to the service or new service view via the Service Portfolio list or did you access the links directly? Also would just confirm that you have cleared cache etc in case there is an issue with the page loading following this morning's update. Kind Regards, Dave.
  10. Hi @Kelvin I'm not aware of any site specific changes in this latest update. I've had a look and tested locally and I don't appear to be able to replicate this issue for existing or newly logged tickets which all display the site name for me. As a first step I'd just like to confirm you have done the usual basics with a log out/clear cache/log back in and then see if the issue persists. After that perhaps confirm if any colleagues are seeing the same issue? Let me know if the issue persists. Kind Regards, Dave.
  11. Hi @Brhow I've checked with our teams and there may have been a issue with your instance that could have led to this issue. The issue should already have been corrected so if you could try this now and let us know if you still have issues. Kind Regards, Dave
  12. Hi @JoanneG We've implemented a fix for this issue, it may be too late for the fix to make it into the next update, but if so it will be available in the following update. Kind regards, Dave
  13. Hi @JoanneG After some further investigation we've managed to replicate the issue you are having, we'll get a problem raised to investigate further and get the issue corrected. Kind regards, Dave.
  14. Hi @JoanneG If you start typing the name of the asset in the field then it should give you a list of assets to select from as per the screenshot... do you get any list shown at all? Kind Regards, Dave.
  15. Hi @Paul Alexander Thanks for the post. I've had a look and will get a fix in place for the next update so that it will break correctly on full words as per the employee portal view. Kind Regards, Dave.
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