David Hall

@HHH Just FYI as well. Regards, Dave

What's fixed: PM00157462 - Customer Portal "It's still broken" button to reopen requests doesn't work correctly

Hi @Steven Cotterell Sorry have just seen this post. I'm just posting up now in the announcements of a new update for Service Manager so if you check on your instance shortly you should be able to apply the latest update to correct the issue. Kind Regards, Dave.

Hi @Steven Cotterell Apologies for the issue being caused. We're investigating the issue right now and we'll look to get a solution provided as soon as possible. Kind Regards, Dave

Thanks everyone for the feedback, I can see why it could be difficult to read with certain screen contrasts etc. Will discuss with our product team to see if we can find a better way to address this. Regards, Dave.

@Steffen In addition to the functionality @Martyn Houghton mentioned above, a recent update now gives you the option to send an email the customer when an update is added to request. You can find details for configuring that here https://wiki.hornbill.com/index.php/Update_Action_Item#Customer_Visibility_Updates Kind Regards, Dave

Hi @Adambingley Just to pick up on your last post, the "Requests caused by change" report will show requests which have a linked Change Request with a relationship of "Caused by". So for example if you link a change to an incident and choose the relationship "Caused By" then it should be shown in the report. Hope that makes sense, Regards, Dave

Hi @Will Meekings Thanks for the post. I can confirm that this has been addressed ready for the next update of Service Manager so that you will be able to control whether to continue to reset or maintain the sub-status when closing down the request. Kind Regards, Dave.

Hi @Paul Alexander The settings should be automatically saved as you toggle each one so there is no need for a save button here. If you make a change and refresh is the change reflected? Regards, Dave.

Hi @Stuart Torres-Catmur Thanks for the post, no issue just an update to our chart library which defaults to a single colour. As explained here we will be re-introducing alternating colours in the next update of Service Manager. Kind Regards, Dave.

Thanks for the suggestions @davidrb84 @James Ainsworth Some considerations for future enhancements of reporting options.

Hi @davidrb84 The post was really just to clarify that the underlying chart library changes were the reason for the display changes to single series data... there is no specific plan to introduce multi series charts right now but please feel free to post up examples of the type of charts/reports you are looking for and the requirements can be reviewed by our product team for possible future inclusion. Kind Regards, Dave

Hi Hayley, The latest Service Manager update is now using an updated version of our charting library which now shows each data series in a single colour, hence the single blue colour in the bar charts but multiple colours in pie charts etc. We're in the middle of rolling our charting updates and colour/theme changes so we can look to see if its possible to reintroduce a range of colours for a single series of data as we move forward. Kind Regards, Dave.

Hi @TomW All date times are stored in UTC time in the database which will be the same as GMT. We then adjust times on the front end based on the user's timezone preferences, hence you see the display time being an hour ahead as this will be in BST (GMT+1). Hope that makes sense? Kind Regards, Dave

Hi @Gareth Noon Glad that this has improved the layout for you. With regards to the colours, we've applied a new chart theme following an update to our charting tool which is now using a blue/green toned colour wheel so as you update charts you'll have the new set of colours. More than happy to accept feedback as the chart display improvements are still in progress. Kind Regards, Dave.