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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,522 topics in this forum

  1. SLA not updating when priority is changed

    By hollyp,
    • 2 replies
    • 970 views

  2. AutoMatically setting priority

    By hollyp,
    • 1 reply
    • 1k views

  3. Maths formula based on capture answers

    By LawesD,
    • 7 replies
    • 1.4k views

  4. Question about Email - HTML/Plain Text

    By Jeremy,   
    • 8 replies
    • 1.4k views

  5. Bulk Close Requests

    By hollyp,
    • 3 replies
    • 918 views

  6. Delay when logging requests

    By dwalby,
    • 1 reply
    • 791 views

  7. Unable to login SAML Response Error

    By dwalby,
    • 6 replies
    • 1.1k views

  8. Measure for open requests older than X

    By dwalby,
    • 2 replies
    • 916 views

  9. SLM - SLA Rules - additional fields

    By Martyn Houghton,   
    • 4 replies
    • 1.2k views

  10. Add date logged to quick view popup displayed when hovering over a request

    By davidrb84,   
    • 3 replies
    • 1.1k views

  11. Role to create FAQs

    By dwalby,
    • 1 reply
    • 841 views

  12. Times are an hour behind when exported from request list

    By HGrigsby,   
    • 6 replies
    • 1.3k views

  13. Enhancement - Quick options for completing Tasks

    By dwalby,   
    • 8 replies
    • 1.4k views

  14. How to restart a BPM

    By AndyHodkinsonPrincesIT,   
    • 7 replies
    • 1.6k views

  15. Failed to apply email to request error

    By alecwa,   
    • 9 replies
    • 1.9k views

  16. SLA Mailbox Action Query

    By SJEaton,
    • 11 replies
    • 1.7k views

  17. Change visibility for email autoresponder timeline entries

    By Giuseppe Iannacone,   
    • 1 reply
    • 1k views

  18. Linked Service - position of section on request screen

    By Martyn Houghton,   
    • 2 replies
    • 866 views

  19. Service Portfolio FAQs - Grouping items?

    By Ann-MarieHolloway,
    • 4 replies
    • 1.1k views

  20. Connections able to view requests on portals

    By Everton1878,   
    • 15 replies
    • 2.4k views

  21. Portal Enhancement

    By Jeremy,   
    • 0 replies
    • 729 views

  22. Lock access to shared mailbox but still email from call

    By AndyHodkinsonPrincesIT,
    • 11 replies
    • 1.8k views

  23. "Dependency tracker" no longer available?

    By Lyonel,
    • 1 reply
    • 1.2k views

  24. Unable to log into Live.Hornbill anymore

    By lee mcdermott,
    • 3 replies
    • 1.1k views

  25. Service Level - selectable display units

    By Martyn Houghton,   
    • 2 replies
    • 996 views
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