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yelyah.nodrog

Hornbill Users
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yelyah.nodrog last won the day on April 9 2018

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About yelyah.nodrog

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    Senior Member

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    Female
  • Location
    Great Ormond Street Hospital

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  1. Hey Guys, wondering on how long its going to take for reporting to be sent to people via emails, As part of a new piece of work we need Hornbill to spit out a certain CSV file that then gets uploaded into another system, this is critical for any devices being moved or replaced to work, if this isn't happening soon can someone please help suggest ways to get the reports out of hornbill via a email so it goes to the relevant place to be uploaded? Many thanks Hayley
  2. This is something i would be interested in aswell
  3. Morning all, I seem to be having a issue with a newly created Pro Cap, I ahve created a quick log where all you have to do in the pro cap is select the customers name and then the name of the clinical research trial (this has been created as a simple list). However every time i try to log this servce request it completly skips the 2nd node (custom form for the clinical research trial simple list) and logs and resolves the call. I have checked to make sure it is set to never skip, deleted and restarted the pro cap and its still doinng it. The BPM is running exactly how i expected it too though. Can anyone think of a reason why (i may be having a moment here) Hayley.
  4. whatever you did made it work though, it wasn't before and is now
  5. Afternoon, We have a issue where we are unable to reassign re-opened calls to new teams since the most recent update? Is anyone else experiencing this issue? Hayley.
  6. I believe it has resolved the issue, but haven't checked in detail, am just not getting anyone talking about it anymore! No news is good news right? Many thanks
  7. I used to get this when certain BPM workflows weren't completed properly, It couldn't find the next node after a decision. Is it only happening against certain tickets that all follow the same BPM process?
  8. Is there any chance that when selecting the options for charts on reports, we could have the option to sort sample order in alphabetical order? Many thanks Hayley.
  9. Morning all, I ran the update yesterday for Service Manager, however when changing the priority the SLA is not changing like the update advised? Have jsut change this call from a P4 to a R3 (P4 is for incidnets with us and its a Service Request call) The priority has changed but the SLA hasnt? Is there something i need to turn on in the background? I was advised by Daniel yesteday when he was in our office that this was going to be in this update? Many thanks & happy friday! Hayley.
  10. Afternoon, I have been trying to group my Chart widget by "Group Values Order" then High or Low however i get a blank chart whenever i do it? Is this jsut me? am i doing something wrong? Hayley.
  11. Hey Steve, I imagine it will be: Update, Raise, Close and on hold for both Service Request and Incident. Trying to get he information out of the Prject managers at the moment. Hayley.
  12. Morning all, Just looking at starting a Hornbill - Remedy integration however when looking at the node it is only showing that you can create a new incident. Does anyone know if this is true? Thanks Hayley
  13. We are back up and running at GOSH, can we please have a RCA when ready IN00153445 Hayley.
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