Jump to content

chrisnutt

Supportworks Users
  • Content Count

    237
  • Joined

  • Last visited

  • Days Won

    4

chrisnutt last won the day on April 17 2018

chrisnutt had the most liked content!

Community Reputation

18 Good

About chrisnutt

  • Rank
    Senior Member

Profile Information

  • Gender
    Male
  • Location
    South Kensington

Recent Profile Visitors

1,052 profile views
  1. @Victor Sure, see attached. Thanks Chris it-request-relationships.report.txt
  2. @Victor Thanks. I think I'm nearly there. I have created a report that returns the attached. There is only one problem In the attached, the relationship I have defined is that the incident has been caused by the change. When setting up the "Caused by" relationship I stipulated a reverse of "Caused". What I was hoping to see is that the report would return that: IN00108231 was caused by CH00107625 and CH00107625 caused IN00108231 However, this doesn't seem to have come across. I haven't linked into the request table though. Will that be needed? Thanks Chris
  3. Hi @James Ainsworth, I'm looking again at impact and urgency. Can you point me in the correct direction for these "Custom Progressive Capture" forms you've introduced as I'm not sure how these differ from the already existing customisation I use so would like to read up? I'd also like to express my surprise that the tool doesn't natively handle impact and urgency yet. This, I feel, would be seen as a critical feature of a tool such as this. Please can you justify why it can't and why it seems to have slipped off your to-do list? Thanks Chris
  4. @ArmandoDM This has worked. Thanks very much. Is there an easy way to report on these links/relationships? For example, if I wanted a list of all incidents caused by a particular change in a month. Thanks Chris
  5. @ArmandoDM Lovely! I'll give it a try Chris
  6. Hi, Today I've been going through some complicated requests in our system and have had to link a few. It occurred to me that what would really be helpful/useful is to specify a relationship when linking requests. For example: Caused by Solved by Potentially related Parent Child and so on. I imagine that this could be managed by a simple list so everyone could create their own relationships. Is this something that exists already that I've missed? If not, can I make it a feature request? Many thanks Chris
  7. Thanks @Steven Boardman Easy when you know how! One question though, I don't have an "edit scheduled task" button. Is that a permission or setting thing I need to change? I have a scheduled task that I set up, but the text in it is completely wrong and I need to change it. Thanks Chris
  8. Hi, I set up a scheduled activity yesterday and would like to edit the wording in the description. I have not been able to find where I can make such amendments. It also occurred to me that if I can't find it, I'll not be able to delete it should I ever need to. Please advise. Am I missing something obvious!? Thanks Chris
  9. That's great. Our change manager will be delighted.
  10. Thanks Gerry. Yes, your example makes sense. We have a number of visually impaired users who use screen readers and voice control (to type). I visited with our accessibility team - admittedly a long while back - one of whom is visually impaired, and he took me through his challenges with it (see higher in this thread) and the objective is to get the Service Portal to a point where he feels he can use it. I have been reluctant to ask him to reassess without level A being met. However, I will have to do so to get a clearer picture of where we are now I think. I will post back when I get his feedback. Chris
  11. Hi @Gerry I was wondering what the status is currently? The wiki page (https://wiki.hornbill.com/index.php/Hornbill_WCAG_2.0_Status) has not been updated since April, and it seems so close to level A, and not much further then to AA. I have an open KE (I consider it a KE) in our system about this and am being asked for an update by our Director. I'd very much like to be able to say something different to the last 4 times I was asked (which was "still waiting on Hornbill update") Many thanks
  12. Hi, Just to update that I've double checked what Rob has done and it looks right to me. We set it up this way after learning that there is currently no functionality for repeated alerts: Chris
  13. Thanks @Pamela this would be very beneficial to us as well
×
×
  • Create New...