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chrisnutt

Supportworks Users
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chrisnutt last won the day on April 17 2018

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About chrisnutt

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    South Kensington

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  1. @Martyn Houghton Thanks. We had discussed doing the custom field option, so we will go ahead with that. I will definitely '+1' that enhancement! Chris
  2. Hi, I'm trying to find a way to break down a large list of open requests comprised of incidents, Service Requests, Problems etc. It would be really useful to quickly add tags to tickets to help join things together quickly. Meta tags or hash tags type things... Does that functionality exist? I've not been able to find anything. Thanks Chris
  3. @Deen, I was wondering if there was any update on this? Our HR team are keen to know where they stand about whether we can go ahead to start building their Service. Thanks Chris
  4. Thanks @James Ainsworth. I understand. If something could be done, it would be useful in any case as maybe we come up with an interim solution in the meantime (use of the dreaded spreadsheet!) - or at the very least if someone else ever needs to do the same they'll have the options. Chris
  5. @Steven Boardman Ah, I see. Thanks for the info. Will have a think about if this fits our situation, but is good to know for the future. Chris
  6. Hi @James Ainsworth Is there any indication if the fields I mention above will be added, or if there will be any custom fields to use? I need an answer to decide what we do for this situation. Thanks Chris
  7. Thanks @Steven Boardman I was going to do option 3. I'm not sure I fully understand option 1 though, is there something on the wiki about it? Chris
  8. +1 from me too. Would be great to see some way to incorporate conditional formatting into the request list on a per user basis too. Thanks
  9. Hi, For some reason I thought this functionality existed as a standard email notification task. But I appear to be wrong. So, is it possible to email people with a certain role via the Business Process? It would be very useful! I'm improving a business process and we have an email address hard coded in there for our change manager who is leaving at the end of the month. I'm trying to avoid this becoming a problem then, and in the far distant future! Thanks Chris
  10. In a hornbill automation node, against the h_custom_30 field Good to hear. Will give it a whirl when I've finished all the other bits and bobs. Chris
  11. Hi @Victor One for when you're back. I'm getting a warning with that. I've not yet tested it. Attached is the warning message. Chris
  12. Thanks @Victor But... Stop working! Get some rest and enjoy your holiday
  13. @Paul Alexander Yes that helps. Certainly an option. Would be interesting to find out if there is a way to achieve what we need though. @Victor, any clues? Chris
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