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chrisnutt

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chrisnutt last won the day on April 17 2018

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About chrisnutt

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    South Kensington

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  1. chrisnutt

    Enhancement: Add to change calendar

    That's great. Our change manager will be delighted.
  2. chrisnutt

    Portal - Accessibility Standard WCAG 2.0

    Thanks Gerry. Yes, your example makes sense. We have a number of visually impaired users who use screen readers and voice control (to type). I visited with our accessibility team - admittedly a long while back - one of whom is visually impaired, and he took me through his challenges with it (see higher in this thread) and the objective is to get the Service Portal to a point where he feels he can use it. I have been reluctant to ask him to reassess without level A being met. However, I will have to do so to get a clearer picture of where we are now I think. I will post back when I get his feedback. Chris
  3. chrisnutt

    Portal - Accessibility Standard WCAG 2.0

    Hi @Gerry I was wondering what the status is currently? The wiki page (https://wiki.hornbill.com/index.php/Hornbill_WCAG_2.0_Status) has not been updated since April, and it seems so close to level A, and not much further then to AA. I have an open KE (I consider it a KE) in our system about this and am being asked for an update by our Director. I'd very much like to be able to say something different to the last 4 times I was asked (which was "still waiting on Hornbill update") Many thanks
  4. Hi, Just to update that I've double checked what Rob has done and it looks right to me. We set it up this way after learning that there is currently no functionality for repeated alerts: Chris
  5. chrisnutt

    View attachments in browser

    Thanks @Pamela this would be very beneficial to us as well
  6. chrisnutt

    Repeated Escalation Event

    @Steven Boardman, many thanks
  7. chrisnutt

    Repeated Escalation Event

    Hi @Steven Boardman We currently have alerts that fire off to the owner's manager before failure, but due to a high profile issue recently where a request was left for 3 weeks (!) after it failed, and due to other factors (people moving jobs, new starters etc.) it got missed. Therefore we need to set up recurring alerts. These would be for the owner's manager at the very least. Chris
  8. chrisnutt

    Repeated Escalation Event

    Hi All, I'm hoping to set up an escalation event that fires every few days after a request has breached. I don't seem to be able to set a repeated action though. Only a set period of time after the target time. Is this something I can enable, or do I have to set a series of events? If the latter, can I request the ability to add a reoccurring event option? Thanks Chris
  9. @Dan Munns, thanks for this. I have +1'd your enhancement request! Chris
  10. Hi, I'm trying to set the schedule of a change request automatically with the dates given through a progressive capture, which is populating the h_proposed_start_time and h_proposed_end_time with dates. I thought the "Add to change calendar" node might do it but have learned that that sets the schedule with a period of time (say 2 hours) from the time the node is reached rather than allowing it to be specified. Is there a way I can inject the h_proposed_start_time/h_proposed_end_time into the schedule and therefore the change calendar? Thanks Chris
  11. chrisnutt

    ProCap greater than or equal operator issue

    Thanks @Victor I'm glad I wasn't being silly! I was thinking along these lines originally Is this something worth looking at? Perhaps creating a field for numbers? Certainly, something for us to keep in mind for now, though. Thanks for your help. Chris
  12. chrisnutt

    ProCap greater than or equal operator issue

    Sure, see attached. Like I said before, I fully expect to have done something silly, but it I think we're in 'can't see the woods for the trees' territory now. Chris zto-be-deleted---rob-training.pcf.txt
  13. chrisnutt

    ProCap greater than or equal operator issue

    @Victor , we just went home. That's all. I tried setting the custom expression labelled as '1-11' to shirt number == 7 and tried again. It still took me to the squad node (i.e. >= 12) Chris
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