lee mcdermott Posted April 3 Share Posted April 3 Hi, I think possibly after update last night requests on Hold no longer show as Greyed out. This was a very handy feature to quickly and visually see what was on hold. Does anyone know if this is by design now or is it a bug? thanks lee Link to comment Share on other sites More sharing options...
David Hall Posted April 3 Share Posted April 3 Hi @lee mcdermott We've been working through (and are continuing to work on) some UI changes to improve accessibility and make the UI more consistent across the available modes which has probably resulted in the hold highlighting not being applied. We'll review the changes, but in the mean time I'd expect that you could use the 'On-Hold' filter link just to give you an immediate list of all requests on hold. Kind regards, Dave Link to comment Share on other sites More sharing options...
lee mcdermott Posted April 3 Author Share Posted April 3 @David Hall thanks David. Yeah we can filter or add the status column to view it. It was raised by a few staff this morning as I think they usually glance down the list and can quickly see the greyed out ones on hold that's all. I will let them know it is being looked at. thanks lee Link to comment Share on other sites More sharing options...
StephC Posted April 3 Share Posted April 3 We've had some comments already from our teams about this - it is confusing to people who don't already filter by on hold/ not on hold. I will also pass on the message that it is being looked into. Link to comment Share on other sites More sharing options...
Emily Patrick Posted April 3 Share Posted April 3 I've also noticed this myself too. Where the ticket would be highlighted grey, it would also show the text in italics, and it's just showing as standard type font, can this be added to the list too please? 1 Link to comment Share on other sites More sharing options...
David Hall Posted April 3 Share Posted April 3 @Emily Patrick Thanks, we'll take a look at that at the same time Dave. 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted April 3 Share Posted April 3 Just to join in with this thread I have had the same issue raised this morning to me by teams who use the greyed lines to identify requests as well. 1 Link to comment Share on other sites More sharing options...
davidrb84 Posted April 3 Share Posted April 3 same here, would be good to have it restored to previous functionality. 1 Link to comment Share on other sites More sharing options...
samwoo Posted April 3 Share Posted April 3 We've got this as well. There isn't a setting to change the on-hold background colour (I don't think there ever was) but also changing this setting doesn't do anything: Link to comment Share on other sites More sharing options...
NickT Posted April 3 Share Posted April 3 Hi there, Just to add my point of view, this was a usefull feature for those who have lot of issues to look at Can this be reinstated please? Thanks Nick Link to comment Share on other sites More sharing options...
danb Posted April 3 Share Posted April 3 3 hours ago, David Hall said: Hi @lee mcdermott We've been working through (and are continuing to work on) some UI changes to improve accessibility and make the UI more consistent across the available modes which has probably resulted in the hold highlighting not being applied. We'll review the changes, but in the mean time I'd expect that you could use the 'On-Hold' filter link just to give you an immediate list of all requests on hold. Kind regards, Dave thanks @David Hall Link to comment Share on other sites More sharing options...
Alisha Posted April 3 Share Posted April 3 We also have this issue. Some of our teams use this feature a lot so it would be helpful if it could be reinstated please. Link to comment Share on other sites More sharing options...
JJack Posted April 4 Share Posted April 4 Us too, some people really missing the former look of on-hold calls. Please can we have the italics back. If it should make a difference, we already have the setting @samwoo mentioned set to italics: Link to comment Share on other sites More sharing options...
Gareth Cantrell Posted April 4 Share Posted April 4 +1 for this please Link to comment Share on other sites More sharing options...
Sam P Posted April 4 Share Posted April 4 @David Hall is the change to red/orange included in the revisions being made? What is the criteria for this colour? Thanks Link to comment Share on other sites More sharing options...
StephC Posted April 5 Share Posted April 5 @David Hall was there any update on this or when it might be fixed, please? It is continuing to make using hornbill more difficult for our teams. 1 Link to comment Share on other sites More sharing options...
Emily Patrick Posted April 5 Share Posted April 5 I can see the following across our services, but the text is still standard, it's not in italics. However, the shading seems to vary as you can see on the top 3 in the screenshot below. Link to comment Share on other sites More sharing options...
Adam Toms Posted April 5 Share Posted April 5 +1 this is a bug for us also Link to comment Share on other sites More sharing options...
Alistair Young Posted April 5 Share Posted April 5 Hi all, just to add: we're getting noise across all our support teams about this. Link to comment Share on other sites More sharing options...
Fizza Posted April 5 Share Posted April 5 +1 also experiencing this Link to comment Share on other sites More sharing options...
HGrigsby Posted April 5 Share Posted April 5 Hi Also getting complaints about this. Is there any update on when it might be fixed? thanks Helen Link to comment Share on other sites More sharing options...
Tina.Lapere Posted April 5 Share Posted April 5 + 1 also getting comments from the team who are finding this change frustrating. Link to comment Share on other sites More sharing options...
David Hall Posted April 5 Share Posted April 5 Hi All, Just to provide an update.. A darker colour highlight we be made available in the next update for on-hold calls so that the distinction will be clearer. We have also identified why the font formatting is no longer being applied and this will also be corrected in the next update. Kind regards, Dave 4 Link to comment Share on other sites More sharing options...
davidrb84 Posted April 5 Share Posted April 5 Thanks @David Hall is this connected to the inability to update FAQs as well? Link to comment Share on other sites More sharing options...
Gavin James - SDDC Posted April 10 Share Posted April 10 @David Hall when is the next update expected? This continues to be an issue for us. on the "darker colour highlight" you mention, can Hornbill not just revert the change back to how the onhold calls were displaying before? I probably should know this, but where do you document your release notes, at least if I see such changes I can make the teams aware ahead of time. Thanks Gavin 2 Link to comment Share on other sites More sharing options...
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