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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,522 topics in this forum

  1. Shared Views & Dashboards

    By chriscorcoran,   
    • 1 reply
    • 1.2k views

  2. Retention rule for mailbox

    By Aaron Summers,   
    • 9 replies
    • 1.7k views

  3. Task not being able to complete

    By Jeremy,   
    • 1 reply
    • 768 views

  4. Issues with send to template

    By chriscorcoran,
    • 2 replies
    • 756 views

  5. Number of missed calls

    By Shamaila.Yousaf,
    • 2 replies
    • 865 views

  6. Requests logged under the wrong service

    By Lauren,   
    • 1 reply
    • 897 views

  7. Catalog Name not populated in the request table when logged by System Autoresponder

    By P. Nordqvist,
    • 5 replies
    • 1.2k views

  8. Report on first and last email update on requests 1 2

    By chriscorcoran,
    • 30 replies
    • 4.1k views

  9. Refresh Hanging/Cannot send emails

    By Logan Graham,
    • 14 replies
    • 2k views

  10. As an Analyst/Team I would like a notification when a customer has provided feedback on my Request

    By Guest Paul Alexander,
    • 11 replies
    • 1.4k views

  11. Hornbill Project Manager Webinar! See how Hornbill can help you...

    By Victor,   
    • 1 reply
    • 931 views

  12. Service Manager Search - Support For 'Tags' in timeline updates

    By Martyn Houghton,   
    • 1 reply
    • 1k views

  13. The specified user 'SYS_BPM_MANAGER' does not exist

    By SJEaton,   
    • 9 replies
    • 1.7k views

  14. Service Levels - Colour Coding

    By Martyn Houghton,   
    • 5 replies
    • 1.2k views

  15. Failed to send message error when sending email from requests

    By stuartmclennan,
    • 1 reply
    • 1k views

  16. Automatically Adding Assets to Requests

    By Jeremy,   
    • 0 replies
    • 697 views

  17. Advice with BPM and assigned activities

    By AWeaire,
    • 2 replies
    • 779 views

  18. Follower vs member

    By HHH,
    • 1 reply
    • 737 views

  19. Possibility to view Portal FAQ content based on language

    By Cizzling,
    • 6 replies
    • 1.4k views

  20. Software / Contract Management

    By Tina.Lapere,
    • 1 reply
    • 984 views

  21. Reordering Priorities creates duplicate.

    By Martyn Houghton,   
    • 3 replies
    • 1k views

  22. Additional Selections in Views

    By Jeremy,   
    • 1 reply
    • 789 views

  23. Difference between h_fixtime and h_fixsecs

    By Keith,
    • 2 replies
    • 851 views

  24. How do you resolve a request on the mobile app

    By Martyn Houghton,
    • 0 replies
    • 646 views

  25. Unable to access Service Manager

    By Ann-MarieHolloway,
    • 2 replies
    • 769 views
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