Possibility to view Portal FAQ content based on language

[Cizzling]

So, we work with external customers on many markets making it necessary to add content in our FAQ in different languages. However, we do have some FAQ material that is only relevant for a specific market due to localisation of our SW. Currently we need to add translations in all languages or the default version will show up in the FAQ for the users on the other markets. Would it be possible to restrict the viewing of the FAQ to the language of the customer - so if no content have been added in their language they will not see the article?  Is this something that has been considered?

[James Ainsworth]

Hi @Cizzling

Thanks for your post.  This hasn't been something that we had previously considered.   I will look into the feasibility of adding something like this. 

Regards,

James

[Martyn Houghton]

@James Ainsworth

This would be something we are would be interested in as well.

Cheers

Martyn

[James Ainsworth]

I've raised a change and added it to our backlog.  I've added you both to the change.

Regards,

James

[Cizzling]

@James Ainsworth Not sure where you are with this one but another possibility would be to limit access to FAQ articles on subscriber level - as you can with CI:s. That would enable us to add content for customers with high customisation as well.  What's your view @Martyn Houghton

[Martyn Houghton]

@Cizzling

Do you mean linking or limiting access to certain FAQ's on the service to individual subscribers themselves or linking them to the individual catalog items within the service?

Cheers

Martyn

 

[Cizzling]

@Martyn Houghton I meant enabling or limiting access to certain FAQ items on service subscriber level. So certain FAQ items would only be visible for a specific customer organisation.