Unable to access Service Manager

[Ann-MarieHolloway]

Good Morning,

I've had a quick look at the announcements, however I couldn't see anything relating to an issue accessing Service Manager.

All of our analysts have reported being unable to access Service Manager as the page simply hangs on IE and Google Chrome.  It appears to take an age to load, for those who are already logged in.

Is there a general problem today?  I am also looking internally to ensure this is not an issue with our network.

Many Thanks

Ann-Marie

[Victor]

@Ann-MarieJones - there is an option available to you to check for any potential issues on our side. If you navigate to https://www.hornbill.com/support, type in your instance ID and your email, you will be then taken to a page with support options available for your organisation, but more importantly with an instance status check which shows if there are any such issues. As you can see, from our end all looks ok...

[Ann-MarieHolloway]

My apologies, I had completely forgotten about that link.