AWeaire

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@Victor Please see attached showing a new incident with the task shown as an 'update' and an old incident with the task shown as a 'task'. The task completion is showing as well as the comment because I have 'update' ticked in my timeline filters. Previously just the comment would have been shown. Its seems like internally the task completion has been re-classified as an 'update' - whereas previously it would have been classified as a 'task'. I think this is also causing us to get duplicate notifications because we have 'Portal Update' selected under our user configs.

@Victor Hi Victor, I do continue to have a slight issue in that now when I have 'Update' selected in the timeline filter drop down, system updates (such as a task being completed) show as well as comments. Is this a known issue? Thanks.

@Victor Thanks Victor, clearing the browser cache resolved it.

@James Ainsworth Hi James - unfortunately its still not working. Thanks.

Hi, I'm seeing an issue since the latest update (Build 2223) whereby if you use the timeline filter to filter out all the 'noise', email updates are no longer included when 'update' is selected. Is this because they have now been given their own 'email' category and this is not an option in the filter dropdown? Thanks.

@Steve Giller I can confirm this is working for me now, thanks for the speed resolution!

Thanks Kate, that's a work-around at least!

Since the attachment issue today we are no longer able to read the body of any emails in Hornbill. They show in the timeline, but if you try to open them or go to the inbox, the body is now blank. When you first try to open an email it looks like it tries to render the text, then disappears and you are stuck with the below empty div? Please help. Thanks.

Working for us, thankyou.

I did enable these two options today, just in case that is relevant...

All of a sudden customers are unable to raise requests via the Customer Portal. I have tested this and have the same issue. It won't let you advance past the details form. We can still raise requests via Service Manager. Is anybody else having this issue? Thanks.

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