Advice with BPM and assigned activities

[AWeaire]

If an internal user tries to complete an activity assigned to another user they are greeted with the message "The task is currently assigned to 'XXXX', no access allowed". This prevents other users fully taking over a request from the original assignee without 'breaking' the BPM (even if the request is then assigned to another user, the activity stays as being assigned to the original). Can anyone offer any advice on how to overcome this please?

Thanks,

Andrew

[Victor]

@AWeaire - you can choose to assign the activities (activities associated to a request) to the team that the request is assigned to as opposed to the request owner. As such, any member of the team that the request is assigned to can complete the task.

There is also the alternative of enabling this SM app setting: app.experimental.advancedRequestTaskCompleter . You can read about what this setting does here: https://wiki.hornbill.com/index.php/Service_Manager_Experimental_Features

[AWeaire]

Thanks Victor, I'll give the Team assignment a go first.