enhancement Service Levels - Colour Coding

[Martyn Houghton]

Following on from the recent colour coding of priorities, see post below, can the same capability by added to the Service Level Management - Service Level's, as we the latter for managing our requests rather than the original priorities. This would apply in both the Request List and Request View.

The idea being that in the for each Service Level within a SLA you can assign a colour as you can in with the original priorities. Also has many of us have more than three Service Levels within our SLA's can we the number of colours be extended to at least 6 for both implementations? 

Cheers

Martyn

[James Ainsworth]

Hi Martyn,

Thanks for your post.

Good to see that the colour option on the priorities have inspired ideas where similar options can be used elsewhere.  I'll look at options for including this in the future.

Regards,

James 

[Martyn Houghton]

@James Ainsworth

Thanks for the reply. Hopefully not too much of a development effort given the changes already delivered for Priorities.

Cheers

Martyn

[Ann-MarieHolloway]

My apologies for the silly question, however is there a WiKi link for updating our colour coding?

 

[Martyn Houghton]

@Ann-MarieJones

The wiki link is below, but it is a one line textual description.

https://wiki.hornbill.com/index.php/Service_Manager_Priorities

Once you access your list of priorities under the Service Portfolio you can then hover over the circle next to the name to choose the colour.

Cheers

Martyn

[Ann-MarieHolloway]

Brilliant, thank you @Martyn Houghton

Our version of Service Manager is slightly different, so the priorities field is accessed via the Service Portfolio, from the Service Manager icon.  But works a treat.

Ann-Marie