Martyn Houghton Posted January 30, 2019 Share Posted January 30, 2019 Following on from the recent colour coding of priorities, see post below, can the same capability by added to the Service Level Management - Service Level's, as we the latter for managing our requests rather than the original priorities. This would apply in both the Request List and Request View. The idea being that in the for each Service Level within a SLA you can assign a colour as you can in with the original priorities. Also has many of us have more than three Service Levels within our SLA's can we the number of colours be extended to at least 6 for both implementations? Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted January 30, 2019 Share Posted January 30, 2019 Hi Martyn, Thanks for your post. Good to see that the colour option on the priorities have inspired ideas where similar options can be used elsewhere. I'll look at options for including this in the future. Regards, James Link to comment Share on other sites More sharing options...
Martyn Houghton Posted January 31, 2019 Author Share Posted January 31, 2019 @James Ainsworth Thanks for the reply. Hopefully not too much of a development effort given the changes already delivered for Priorities. Cheers Martyn Link to comment Share on other sites More sharing options...
Ann-MarieHolloway Posted January 31, 2019 Share Posted January 31, 2019 My apologies for the silly question, however is there a WiKi link for updating our colour coding? Link to comment Share on other sites More sharing options...
Martyn Houghton Posted January 31, 2019 Author Share Posted January 31, 2019 @Ann-MarieJones The wiki link is below, but it is a one line textual description. https://wiki.hornbill.com/index.php/Service_Manager_Priorities Once you access your list of priorities under the Service Portfolio you can then hover over the circle next to the name to choose the colour. Cheers Martyn Link to comment Share on other sites More sharing options...
Ann-MarieHolloway Posted February 4, 2019 Share Posted February 4, 2019 Brilliant, thank you @Martyn Houghton Our version of Service Manager is slightly different, so the priorities field is accessed via the Service Portfolio, from the Service Manager icon. But works a treat. Ann-Marie Link to comment Share on other sites More sharing options...
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