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Shamaila.Yousaf

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About Shamaila.Yousaf

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  1. @Ehsan thank you for resolving this for us - we are all up & running now. Regards Sxx
  2. Can anyone assist me with my queries above. I am looking to provide the positive and negatives of the chat service to my manager to look into whether its worth us subscribing for this. Thanks Sxx
  3. @Ehsanwe are having this issue our end also. Thanks in advance. Sxx
  4. Well, on this occasion refreshing the browser worked - I am pretty sure this hasn't always worked though. Cheers Giller!
  5. We use Chrome as our preferred browser for all things Hornbill related, however; I have noticed that there seems to be an issue where it does not allow us to view the update visibility to 'Team'. See screenshots below from bother browsers.
  6. I require further information on the Chat feature please. What are the restrictions for Chat being available to a particular service only i.e. we have different departments using Service Manager; If our dept buys into this. What are the possibilities of analysts doing a mention within the chat to other analysts who aren't chat agents and are not Chat subscribers? Is there the ability to open the chat service to certain customers only? - i.e. to test the service with some users before opening up to all our customers. Will analysts be able to redirect customers to the FAQs when in the chat? Does it allow the analyst multiple chat conversations at the same time? Just gathering the pros & cons before passing this to my manager to make a decision to proceed or not. Thanks again.
  7. Hi there Our Service runs from 8:30am-5:00pm, where do i check the settings for the SLAs? We have a call where the details appears with a respond by after our service times. Whereabouts do i check our settings? Thanks for your ongoing support as always. Sxx
  8. @James Ainsworth thank you for arranging. @Dan Munns @Steve Giller thank you for your responses also:)
  9. Hi there If we needed to share a dashboard to a customer would they need any additional roles assigning? The customer in question only currently has access to the self service portal. Regards Sxx
  10. Hi there If I rename a catalog item, would there be any impact? The catalog item is being renamed only to make it a little clearer, can this be done via the service portfolio option? Or is there anything which will need amending i.e. our existing business process?. Regards Sxx
  11. Hi Guys What are the possibilities of sending a generic email to customers, I do not want to have to go through each individual job. I can see I can select a number of requests and click on the cog, however; this only allows me to bulk assign or add to the board. Is there an option to add the buttons to give me what I need? Thanks for your ongoing support all. Regards Sxx
  12. Hi there, The 'Me Too' option in our Service Portal is not visible in our service portal. Now is this because we don't have a Known Error business process in play? This would be a great feature for our users and one which I would like to setup in the future:). Regards
  13. The boards are all the same type (that i can see). I have 13 boards, none of which are archived. Not sure what you mean by it possibly not fitting on the screen. They all display in alphabetical order nicely on the screen - must be something to do with the settings as this is the only board created by system administrator whereas the others were created by me. Will have Dan Riley look into this for me at our next meeting. Thanks for your support with this @TrevorHarris:).
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