Shamaila.Yousaf Posted February 6, 2019 Share Posted February 6, 2019 Each time the Service Desk receives a missed call we are sent an email of notification in the shared mailbox. Is there an easy way to identify the number of missed calls along with details such as when the call was missed? Thanks Link to comment Share on other sites More sharing options...
James Ainsworth Posted February 6, 2019 Share Posted February 6, 2019 Hi @Shamaila.Yousaf Thanks for your post. Does your telephony solution provide any type of reporting that would give you this information? An email system on its own is not really an ideal place for generating statistics of any sort. As it will be a structured email coming from your telephony system it would be possible to automatically create Service Manager requests from which you could then put some reporting against, but i can't help but think that this would be overkill and it would be easier getting this information directly out of your telephony system. James 1 Link to comment Share on other sites More sharing options...
Shamaila.Yousaf Posted February 7, 2019 Author Share Posted February 7, 2019 Thanks for your response - the above does make sense. Regards Sxx Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now