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Number of missed calls


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Hi @Shamaila.Yousaf

Thanks for your post.

Does your telephony solution provide any type of reporting that would give you this information?  

An email system on its own is not really an ideal place for generating statistics of any sort.  As it will be a structured email coming from your telephony system it would be possible to automatically create Service Manager requests from which you could then put some reporting against,  but i can't help but think that this would be overkill  and it would be easier getting this information directly out of your telephony system.  


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