Logan Graham Posted January 16, 2019 Share Posted January 16, 2019 Hi All, Hoping you can help me, for a number of months we seem to have been experiencing issues where Hornbill service manager will just get stuck refreshing, it doesn't seem to happen all the time and is usually resolved by just hitting refresh in the web browser. I have also noticed when when you open some requested and go to send an email we seem to be getting some weird boxes under the "enter message to recipient box"(attached image). The hanging seems to have been getting worse since around September. I have some some internal checks to see if there are any oddities with us maxing our internet usage out etc but that seems all okay since we can access other sites. Unsure how easy it would be to identify the issue as it is really random I was just wanting to check to see if anyone else is experiencing this. Thanks in advance, Logan Link to comment Share on other sites More sharing options...
Guest Chaz Posted January 16, 2019 Share Posted January 16, 2019 @Logan Graham those two boxes indicate there should be some attachments sent with the email, but if you haven't selected any then they shouldn't appear. Could you let me know what browser you're using and I can investigate some more. As for the issues where Hornbill gets stuck and you have to refresh, do you mean it's just taking a while to load the page or does it become unresponsive? Link to comment Share on other sites More sharing options...
Logan Graham Posted January 16, 2019 Author Share Posted January 16, 2019 Hi @Chaz thanks for the speedy response, google chrome is what we tend to use. It will just hang with the Hornbill logo spinning at the top of the screen and never actually resolve to show your list of tickets. I have tried just waiting it out before and gave up after about 5 minutes and just refreshed the page again and this seems to always make it work. Thanks, Link to comment Share on other sites More sharing options...
Guest Chaz Posted January 16, 2019 Share Posted January 16, 2019 @Logan Graham Do you have a rough date/time the last time this happened? I can't see anything in the logs where it's failed completely but narrowing down to a time would help. Link to comment Share on other sites More sharing options...
Logan Graham Posted January 16, 2019 Author Share Posted January 16, 2019 @Chaz I had it today but I can't remember what time it was but my colleague Dom had it between 9:30 - 11 today a few times loading tickets/asset register. Hopefully this helps if not I can get my guys to let me know when they next have the loading issue. Dom also had the attachments thing but can't remember which job/time but I have said that if he gets it again today to let me know. Thanks, Link to comment Share on other sites More sharing options...
Logan Graham Posted January 16, 2019 Author Share Posted January 16, 2019 @Chaz Dom has just had the attachment thing now on IN00049212. Thanks, Link to comment Share on other sites More sharing options...
Logan Graham Posted January 17, 2019 Author Share Posted January 17, 2019 Morning @Chaz just thought I'd let you know that I have just this minute got the loading issue. Link to comment Share on other sites More sharing options...
Logan Graham Posted January 28, 2019 Author Share Posted January 28, 2019 @Chaz Morning, Just wondering if you have any update on this at all? Thanks, Logan Link to comment Share on other sites More sharing options...
Guest Chaz Posted January 29, 2019 Share Posted January 29, 2019 Apologies, missed the notifications. Will take a look and report back if I find anything. Link to comment Share on other sites More sharing options...
Guest Chaz Posted January 30, 2019 Share Posted January 30, 2019 @Logan Graham I've been through the logs and can't see anything that would cause the page to just hang. Am I right in saying you're not presented with an error message in a red box? If there is, could you let me know the message you get? If not, next time it happens, could you press F12 and let us know of any error messages and we can investigate a bit further. Link to comment Share on other sites More sharing options...
Logan Graham Posted January 30, 2019 Author Share Posted January 30, 2019 Don't tend to get an error but I will keep an eye out and try f12. Thanks again for looking into this. Link to comment Share on other sites More sharing options...
Logan Graham Posted February 5, 2019 Author Share Posted February 5, 2019 @Chaz Finally managed to catch the issues with f12 solutionaction.service.js Failed to load resource: net::ERR_PROXY_CONNECTION_FAILED request.controller.js Failed to load resource: net::ERR_PROXY_CONNECTION_FAILED Checked out the proxy server but cannot see any errors from my session Link to comment Share on other sites More sharing options...
Logan Graham Posted February 5, 2019 Author Share Posted February 5, 2019 scratch that @ChazI have found a potential issue when connecting to mdh-p01-api.hornbill.com sometimes it seems to not work but most of the time it does, I am going to see if I can get this address allowed in our proxy/firewall and go from there. Any ideas on the X's situation though? Thanks, Logan Link to comment Share on other sites More sharing options...
Guest Chaz Posted February 6, 2019 Share Posted February 6, 2019 @Logan Graham thanks for letting me know. I've not been able to replicate the X issue either. Does it still happen for you guys? Link to comment Share on other sites More sharing options...
Logan Graham Posted February 7, 2019 Author Share Posted February 7, 2019 @ChazOne of my colleagues Sally got the X this morning on job SR00049632. Thanks, Logan Link to comment Share on other sites More sharing options...
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