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Catalog Name not populated in the request table when logged by System Autoresponder

P. Nordqvist

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We are logging many of our calls using the Email Routing Rule Templates.
Now I have created a Report in Service Manager to show on which Catalogs we log our requests. Then I discovered that all requests logged via the user System AutoResponder have NULL in the Catalog column in the database. Catalog ID is populated but it doesn't really help me to create a readable report.

Kind Regards

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Thanks, @David Hall :) ... Looks like I did not know the full facts :)

@P. Nordqvist - I can see you applied the latest update so going forward this field will be populated in requests table. Unfortunately, the fix does not apply retroactively therefore for reports pulling older requests you will need to get the information from the catalog item table...

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