P. Nordqvist Posted February 7, 2019 Share Posted February 7, 2019 Hi, We are logging many of our calls using the Email Routing Rule Templates. Now I have created a Report in Service Manager to show on which Catalogs we log our requests. Then I discovered that all requests logged via the user System AutoResponder have NULL in the Catalog column in the database. Catalog ID is populated but it doesn't really help me to create a readable report. Kind Regards Per Link to comment Share on other sites More sharing options...
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