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Ann-MarieHolloway

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Ann-MarieHolloway last won the day on June 20 2021

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About Ann-MarieHolloway

  • Birthday 09/08/1975

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  1. Good Afternoon knowledgeable Hornbill Users, We are in the process of revamping our closure categories or resolution codes (because we have way too many) and wondered if anyone has their Top 10 tried and tested options? Many Thanks in anticipation
  2. You have understood me correctly @James Ainsworth it is relating to monitoring / alerting tools raising Incidents because of an 'event'
  3. Question as I can't locate anything relative in my quick search of the forum, does Hornbill have any information on Event Management? I'm trying to find a way to link our existing catalogue items to our Event Logging Process in order to identify what is needed for our event logging Service Value Stream. Any information greatly appreciated
  4. Yes! Thank you, it does. When I hovered my mouse over the category I saw the 'Update' and 'Delete' icons, but didn't actually click on it to add users, my goodness. Happy Friday! Thank you @James Ainsworth
  5. Hi @James Ainsworth Thank you for getting back to me. I can confirm I have Timesheet Category Manager
  6. Hi @James Ainsworth Apologies for the delay in getting back to you. I don't appear to have the same options to add group access And the default categories are set, but are not selectable in tickets I feel I may be missing something obvious as the categories were available before raising this topic
  7. @HHH This has niggled a few of our analysts too
  8. Good Afternoon all, We are no longer able to update the time spent on Incidents and Service Requests in the New UI Preview mode or normal mode. The icon has changed to yellow and there are no categories to choose from I have had a look, but don't see any information on updates that could cause this and we haven't made any amendments in our instance. Is anyone else affected?
  9. RESOLVED Please ignore my question, PICNIC issue I didn't nominate a user to re-allocate the Activity to which is why the 'Re-Allocate' button wasn't doing anything. The funky new Hornbill feature works as it should, but thank you @Berto2002 for responding.
  10. Ahh, I am the Manager, however I only have 2 options in the User drop-down and I'm unable to add to it
  11. Hi all, Hope you are all well. I have a member of staff who has left the office, therefore wish to remove their Hornbill licence, however a funky new feature is telling me they have 2 outstanding Activities. Is there a way of identifying the Activity, so that I can re-assign it and resolve it? Many Thanks and Merry Christmas to everyone
  12. Thank you @Steve Giller that is useful to know. I will get on to Dynatrace and pose the question of why.
  13. Good Afternoon Community, I have attempted to create an external frame on our Employee Portal, however the URL I am using gives me an error message of "Refused to load" and this sad face. The process appears to be straight forward enough, but am I missing something? Many Thanks all,
  14. Good Afternoon All, I always found Hornbills YouTube videos really useful during our set-up, obviously they are a little out of date these days ie Therefore, I wondered if you will be creating any Academy courses based on the info we used to get from these videos? Have a great week all, Ann-Marie
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