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Ann-MarieHolloway

Hornbill Users
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Ann-MarieHolloway last won the day on September 27 2015

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About Ann-MarieHolloway

  • Rank
    Senior Member
  • Birthday 08/09/1975

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    Female

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  1. Thank you @Deen my apologies, I know it's how long is a piece of string and appreciate your assistance.
  2. Hi @Victor do you happen to have a timescale for the roll out of the updates
  3. Thank you @Victor I had subscribed, but then changed my name and forgot! I have now re-subscribed
  4. Thank you @David Hall I'll leave you guys investigate and keep refreshing the page for updates.
  5. Just a query, as my Change Team are reluctant to install any updates at this point. Does the update fix the subscription issue?
  6. Hi @Jeremy Yes, that would work! thank you.
  7. Hi @ArmandoDM thanks for your response. We have this setup already, but we have a..........................................................eager Problem Manager who likes to know everything as it happens, so I was wondering if we could enable a notification for impacted or unavailable Services.
  8. My apologies for the daft question, but is there a way to switch on a Notification to identify when a Service Status has been amended say from Available to Impacted? Many Thanks
  9. Brilliant, thank you @Victor hope you are keeping safe
  10. Hi all, Happy Friday. Is there a way to export the list of organisation types/groups from Service Manager to say a .csv or .xls file? A user has asked for access to a number of teams, but doesn't know what they want access to and I'm trying to demonstrate all possibilities. There is a post here that seems similar, but doesn't really answer my question. Many Thanks
  11. Good Morning, We are finding the Publish icon really useful in getting users to click the Me Too button when they have common issues. Is it possible to have the publish icon on Incidents too, no just on Problem and Known Errors? Many Thanks
  12. Good Afternoon, Hope everyone is well and keeping safe. I have had a quick look through the various queries involving Service Manager and Google Chrome but can't find anything similar. A member of staff has attempted to update his call via the self service portal by adding an attachment (not a large file) via Chrome and received the error however, it worked perfectly find in IE. I tried the same thing on my machine and it worked, so not a major issue but wondered if there are discrepancies with versions of Chrome v Hornbill or if this is simply a cache issue. I am using and everything works well. Just asking the user to check their version. Many Thanks
  13. Good Afternoon, Hope everyone is safe and healthy. I have been looking at the fields within the User Account and wanted to know if it is possible to add to the Availability list Is it possible to edit the list? I have had a quick look at the WiKi pages, however the section for Availability doesn't have any other options - https://wiki.hornbill.com/index.php/My_Profile Many Thanks
  14. Brilliant stuff, thank you @Deen and @David Hall I thought I would bring it up on the Forum before raising a call, just in case someone else had raised it. Stay safe
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