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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,522 topics in this forum

  1. How many tickets were looked at during a particular day

    By mojahidm,
    • 2 replies
    • 1k views

  2. Requests timeline table

    By mojahidm,
    • 2 replies
    • 917 views

  3. Report showing timescales for resolving requests

    By mojahidm,
    • 2 replies
    • 887 views

  4. Users unable to raise or update any request. Please read!

    By Patrick Walker,
    • 5 replies
    • 1.2k views

  5. Quick Calls skip the CI selection

    By AndyHodkinsonPrincesIT,
    • 4 replies
    • 1.1k views

  6. Resolution Emails not working as designed

    By Jeremy,   
    • 11 replies
    • 1.6k views

  7. Is there a way to check if a change request has been re-scheduled?

    By TomW,
    • 2 replies
    • 908 views

  8. Webform used to raise a support request is not working currently [RESOLVED]

    By Victor,
    • 3 replies
    • 960 views

  9. Prevent contacts from commenting on closed requests

    By HHH,
    • 3 replies
    • 918 views

  10. Users unable to access or raise any request. Please read! [RESOLVED]

    By Keith Stevenson,
    • 13 replies
    • 2.1k views

  11. Setting the Priority before request resolution

    By Lauren,   
    • 5 replies
    • 1.2k views

  12. Incorrect 'Select Sub-status' options

    By Ann-MarieHolloway,
    • 4 replies
    • 947 views

  13. 'Page Not Found' when accessing Wiki or Community form main menu

    By Gemma Morrison,
    • 5 replies
    • 1.2k views

  14. How to create a Custom Field on requests

    By Joanne,
    • 1 reply
    • 888 views

  15. Business process error when sending emails

    By Ann-MarieHolloway,
    • 11 replies
    • 1.7k views

  16. Customer Portal - Change Request Visibility - existing change with no Catalog

    By Martyn Houghton,   
    • 9 replies
    • 1.6k views

  17. Using Get Asset By Type on PCF

    By Joanne,
    • 0 replies
    • 624 views

  18. Change asset property drop down options

    By MikeW,
    • 1 reply
    • 872 views

  19. Email template not loading when using email action in requests [RESOLVED] 1 2

    By m.vandun,
    • 34 replies
    • 4.2k views

  20. Knowledge Centre and Service Portal

    By Darren Rose,
    • 0 replies
    • 689 views

  21. Sending Emails

    By Everton1878,   
    • 2 replies
    • 955 views

  22. Email templates - owner vs last updated by

    By nasimg,
    • 4 replies
    • 1.3k views

  23. Services Search

    By Jeremy,   
    • 4 replies
    • 1.3k views

  24. URGENT - Issue after being updated to build 2975

    By Keith,
    • 2 replies
    • 786 views

  25. Knowledge Centre Searching

    By Alisha,
    • 6 replies
    • 1.3k views
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