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Follower vs member


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@HHH nobody knows when you follow a request :P

The only difference in my opinion & experience is that "following" allows you to be notified of any update on a request (notifications + News feed) but you do not have any active role in the resolution of the request. As a "member" you have an active role, visible to all.

As a team leader, I use the "follow" feature a lot on key / critical requests. It allows me to monitor & control the progress on a real-time basis but not be involved in its resolution.

As a technical expert, I add myself as "member" when I need to intervene / help my colleagues on a request.

In summary, the difference is:

- Follow => Keep on eye on it but don't touch

- Member => Keep an eye & intervene / help out

That's just my 2 cents

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