HHH Posted January 31, 2019 Share Posted January 31, 2019 Hi What are the practical differences between following a request and being a member of it? Link to comment Share on other sites More sharing options...
Lyonel Posted January 31, 2019 Share Posted January 31, 2019 @HHH nobody knows when you follow a request The only difference in my opinion & experience is that "following" allows you to be notified of any update on a request (notifications + News feed) but you do not have any active role in the resolution of the request. As a "member" you have an active role, visible to all. As a team leader, I use the "follow" feature a lot on key / critical requests. It allows me to monitor & control the progress on a real-time basis but not be involved in its resolution. As a technical expert, I add myself as "member" when I need to intervene / help my colleagues on a request. In summary, the difference is: - Follow => Keep on eye on it but don't touch - Member => Keep an eye & intervene / help out That's just my 2 cents 1 Link to comment Share on other sites More sharing options...
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