Cizzling

@Martyn Houghton If that will happen I would appreciate you inviting Gareth Noon from us, who will attend representing Axiell. Let me know and I will forward his contact details.

We have just gone live with our Servicedesk team in Australia and our customers in the APAC-region. One of the questions I received during the customer portal introductions webinars that we run when on-boarding a new region was where the data was stored. As customers may upload sensitive data as part of reporting incidents they were curious to know where data was being stored. Also, when working out of our Melbourne office for a week my experience is that system performance is much slower than I am used to when I am in our Sweden office. There may of course be a number of reasons for this, but some of our customers also complained when working with the customer portal so I was wondering if you have received similar feedback from other customers in this region?

@Gerry This sounds really good and I am very eager to hear more about how this moves forward - and we would also be very interested in providing input to upcoming development.

We are working with external customers and some of them may have 20 or more tickets open at any time. We now get a complaints because when they go to the portal to check status they cannot see which tickets have been updated. For this reason we would really appreciate if the column for last updated date could be visible and possible to sort on in the Customer Portal.

Since we work a lot with translating the customer portal we would like to be able to easily sort or filter text strings so we can see the ones relevant for the Customer Portal together. Even more important would be to be able to search not only on the key but among the translated texts, as we often get feedback to change these to better options from our customers. It would also be nice to be able to search among default texts.

@Martyn Houghton I meant enabling or limiting access to certain FAQ items on service subscriber level. So certain FAQ items would only be visible for a specific customer organisation.

@James Ainsworth Not sure where you are with this one but another possibility would be to limit access to FAQ articles on subscriber level - as you can with CI:s. That would enable us to add content for customers with high customisation as well. What's your view @Martyn Houghton

Screenshot of my second issue:

I currently have two issues with Sites. We use Site to manage internal service subscribers and also visibility on certain catalogue items. My first problem is that if I open the view of all subscribers to a service and try to filter in Site nothing happens. The other choices that I test work fine (team, user, contact, organisation, company). The other problem is when I go to catalogue item to manage catalogue visibility. Here Site is not an option to filter on at all. The other alternatives are there. Since we have a couple of thousand organisations and currently over 6000 contacts and close to 100 internal users it is very difficult to verify that we have the correct subscribers and that the correct sites have access to the right catalogue items without these fitlering options. Anyone else have this problem?

So, we work with external customers on many markets making it necessary to add content in our FAQ in different languages. However, we do have some FAQ material that is only relevant for a specific market due to localisation of our SW. Currently we need to add translations in all languages or the default version will show up in the FAQ for the users on the other markets. Would it be possible to restrict the viewing of the FAQ to the language of the customer - so if no content have been added in their language they will not see the article? Is this something that has been considered?

@Martyn Houghton Yes, this is also an issue for us. We have not found where to do this either, so would be grateful for any pointers.

+1 on this! Best wishes, Cecilia

We had the same problem, but we created a custom button for quick access to portal guest accounts (which is going to be extremely helpful for us anyway) and after that no more error messages and everything works fine.

Thank you @James Ainsworth this is much appreciated!

+1 since this wish comes from many of our analysts.