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Tina.Lapere

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Tina.Lapere last won the day on October 28 2019

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About Tina.Lapere

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    Senior Member

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    Female
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    Surrey

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  1. Hi, I'm struggling to get a date field to appear correctly within a call. We are currently working on updating our PC & BPM's and I've noticed on our latest one when testing the date isn't appearing as it used to. I'd be grateful for any help as I can't see what's changed. This is how it currently displays (on the existing call) The information is being put into custom field d and has been working fine. On the new PC/BPM it's put into custom field D again and it's now appearing like this: I've checked and the field is still set to a 'Date control' field. I've tr
  2. +1 for this to. We currently put our calls on hold manually because of the issue around a date in the past.
  3. +1 we would like to send emails through the BPM with attachments also.
  4. Hi All, I'm currently working on a new BPM for our New Starters and part of that might involve getting equipment back from a leaver if they are replacing someone. I want to be able to have a human tasks that asks the analyst to confirm if the specific item has been returned and if not to email the Manger, I then want a delay before the human task appears again (giving the manager time to sort out the return and not confusing the analyst). I've created this using the 'suspend' option but it's not quite working. It works fine if it only actions one suspend node (by just answeri
  5. Hi @Mohamed Thanks for getting back to me. What I mean by different results for the 'Search All Users' is that in nodes that where setup a while ago show just Basic Users and Colleagues however when I'm configuring a new node (or updating one) it now displays all Colleagues, Basic Users and Contacts. Therefore I'm getting different results but having the same option selected 'Search All Users'. What I actually want to display is all Basic Users and Colleagues (if that includes us as 'Users'). I shall therefore try 'Search Co-workers' as you've suggested and let you know how I get on.
  6. Hi, I'm just running though some of our progressive captures ready for the new portal and I've noticed we are getting different results back within different progressive captures for the following settings: One field shows all the MV staff and the other one shows all the MV staff and all our contacts (which are from other organisations) - the latter I don't want as I just want them to be able to select people who work for MV. Can anyone help me understand why this is happening please. Thanks Tina
  7. Hi Jeremy, when you say section do you mean the questions/answers or the bit on the right hand side? We currently split our longer forms out to minimise the amount of scrolling our users have to do on one page but being able to break the questions into sections that then collapse to reveal the next set on one page could work well. Not sure if that's what you meant. Tina
  8. Hi, I'm just running though some of our progressive captures ready for the new portal and I've noticed we are getting different results back within different progressive captures for the following settings: One field shows all the MV staff and the other one shows all the MV staff and all our contacts (which are from other organisations) - the latter I don't want as I just want them to be able to select people who work for MV. Can anyone help me understand why this is happening please. Thanks Tina
  9. @Mohamed I've created a brand new PC and it's still coming up with an error message. Can someone help please? Thanks Tina
  10. Thank you I'll take a look at this later in the week.
  11. We would like to know this too as we have some Human tasks we'd like to hide to our customers. Thanks Tina
  12. Hi, We are currently working on the Employee portal and therefore taking the opportunity to setup some new better progressive captures using the Override flags (which we haven't before) and we've noticed that all the questions appear to the customer on the portal rather than just the ones answered like in the call. In the Call: On the Portal: Currently our customers don't use the portal hence why we are trying to improve it and push them towards it when it goes live however this is going to cause confusion as some questions wont be relevant based on there selectio
  13. @Mohamed Tested it again today and still getting the error.
  14. @Mohamed I've logged out of the system and back in and I only get this error when testing it on the Employee portal but both me and my colleague get it. If I remove the 'Request Category' standard form, save it etc and try it, it works. As soon as I ad that form back in and try it I get the error again. Not sure what's going on. I'm sure when we first created it and tested it was ok but not today. Thanks Tina
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