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Tina.Lapere

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Tina.Lapere last won the day on October 28 2019

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About Tina.Lapere

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    Female
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    Surrey

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  1. @ArmandoDM - thanks for getting back to me - can I ask when the next build is planned to be available? Thanks Tina
  2. Hi, I want to allow our customers to select an employee or a manager from a drop down box within a progressive capture however I've noticed when testing this that all active and archived users are listed. How do I restrict this to display only active users? This is what I'm selecting in the progressive capture: Thanks Tina
  3. @Daniel Dekel I don't have an issue them being linked to a service - I'd just like to have the option to remove the link/text of the service name that seems to be put in automatically (that isn't there in the existing portal) Is that possible? Thanks Tina
  4. Is it possible to have the option to remove the Service Name/link from the Bulletins please? On the existing portal they don't show (I know if you click on them it takes you there) but I want to be able to put up announcements like 'We're in a team meeting' (just one example) but I don't want it to show which service it's been put against as it might not have any relation to that specifically. If it's not possible have you got a suggestion on how I can put up these sort of message which don't link directly to a service. Thanks Tina
  5. + one for us. This is something I've already suggested - especially on the level below. It just makes them stand out more as separate items (similar to how the Service portal is at the moment)
  6. We get this exact same message too. Its when you first open the portal or you've just refreshed the page then click on a catalogue item. When you then click Back or Cancel and re click on it, it loads fine. I was about to log this myself.
  7. @Kelvin - It takes me back to the service I'd selected with list of Catalogue items.
  8. Hi Kelvin, I've just checked and ours comes up with this when I click cancel: We did update the system on Wednesday as were a few releases behind. It's not something I'd checked before the update though. Not sure if that's much help. Thanks, Tina
  9. We too have just turned this feather 'On' as we were finding the search option popping up very confusing. I like the bit about 'My Requests' appearing however didn't see the 'Service Request' area of any use for our customers. Luckily we are just testing the portal at the moment. Please let me know when the update is ready. Thanks, Tina
  10. We too would like to be able to hide some of the options on the left - or maybe all of them as some of our services only have one catalogue item so these are unnecessary. This is just one we setup to show others in ICT. We'd also like to be able to change how the catalogue item is displayed (on the right), change the icon size, heading size, and how the text below appears. This is the existing portal - headings are clear and you can see the difference between the heading and description clearly: However this is how it appears in the Employee portal. Just looks boring in relation to the existing one. There is not much difference between the headings and the descriptions (colour, text). Icons are smaller. It just feels a little squashed onto the page. Also can we have the ability to put boxes around them if we want to? This was actually one of the things the customers like about the existing portal as you can clearly see they are different. We have only just started looking at the design side of the new portal so we may be able to change the colours - just haven't got that far at the moment. Thanks Tina
  11. @Steven Boardman - no we haven't updated for a while to be fair. Has it been fixed in an update recently then?
  12. Hi All, I'm trying to go through and start adding some of our services to a Service Domain but when doing so I'm being told that I have to set the 'Service Category'. I've checked the wiki page and it's not indicating that these need to be setup so why is it telling me it's mandatory? Thanks Tina
  13. + 1 for us too. Seems a shame that you can't customise this page and chose how it's setup. Based on Customer feedback some of our catalogue items don't have a description, let alone information about who looks after it etc. I guess it may come down to the size of the company and support teams. Having options on how/if this information is displayed, size of text etc would be the icing on what on the initial home and domain pages are fantastic improvements.
  14. Hi, We too have just been looking at our portal and this point was something we agree with. I'd be grateful to know when this is coming too. Thanks Tina
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