nasimg Posted November 7, 2019 Share Posted November 7, 2019 We are using Known Errors in our Problem Management process and I've just tried to reopen on closed by accident and found the option greyed out. We have tried to find a permission that will allow this but with no luck - does anyone have this info? BTW I can re-open all other types (incident/ service requests/ change/ problem) Nasim Link to comment Share on other sites More sharing options...
David Hall Posted November 7, 2019 Share Posted November 7, 2019 Hi @nasimg Thanks for the post, just tried this out and yes there is an issue with the rights checking just on the reopen action on Known Errors. I'll raise a problem so that we can get this addressed. Kind Regards, Dave. Link to comment Share on other sites More sharing options...
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