Known Errors - I can't reopen a closed one

[nasimg]

We are using Known Errors in our Problem Management process and I've just tried to reopen on closed by accident and found the option greyed out.

We have tried to find a permission that will allow this but with no luck - does anyone have this info?

BTW I can re-open all other types (incident/ service requests/ change/ problem)

Nasim

[David Hall]

Hi @nasimg

Thanks for the post, just tried this out and yes there is an issue with the rights checking just on the reopen action on Known Errors.

I'll raise a problem so that we can get this addressed.

Kind Regards,

Dave.