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Haroon

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About Haroon

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  1. Hi I hope you are well. Is it possible to set up email notifications just for one or two teams to receive an email when a ticket is assigned to the team. The only option I can see is to switch this on for all teams which we don't want as people started getting spammed with emails. Thanks in advance Haroon
  2. HiI hope you are wellWe were looking to do an Asset Import of all our devices as we currently have no assets into Hornbill.We wanted some advice on whether we should import all assets first through the template spreadsheet and then link with SCCM and then use SCCM to update all assets that require updating or should it be done the other way round, Should we first use SCCM to import all assets that are on SCCM and then use the spreadsheet to import anything which is left?Any help is appreciatedThanksHaroon
  3. Hi I hope you are well. Is it possible to add images into snippets? A lot of our teams are requesting this and the only way we can get this to work is through setting up templates but we don't want everyone to have access to this part of Hornbill. Thanks in advance
  4. Hi I have been trying to get open/closed tickets from last week or 2 to show up when you search for a user when raising a new ticket. The active requests are always there but we wanted to see any closed tickets from the last week or 2. Is is possible to enable this? Kind regards Haroon
  5. Hi @Steven Boardman I will be implementing this next week as other work has come up outside of Hornbill which I need to complete. Many thanks for your response and for the detailed instructions with screenshots. Much appreciated! Thanks Haroon
  6. Is it possible to report on Calls resolved within 1 Day and 3 Days as this will soon be set out as out SLA's and we will need to be able to report on this criteria for all tickets. Any help is appreciated. Thanks
  7. Thanks for the responses and help. This has resolved the Issue. That would be really great if you could get the component in so we no longer need to use the Ctrl key.
  8. Hi @James Ainsworth Apologies for taking so long to respond. Please see the screenshot attached. We used to be able to correct the words with suggestions but this option no longer appears although you do get the red line telling you there has been a spelling mistake. Thanks, Haroon
  9. It seems as though the email spell checker is no longer working. Even if you press Ctrl and then right click. It does give you the red line underneath but does not give suggestions which it used to do. A lot of our staff are having problems with this where they have to copy and paste into or from Microsoft Word to make sure when they're sending emails they're not making any mistakes.
  10. Does anyone know how to run a report or use the filter option to run a query to see how many tickets were resolved at first contact? The only way we can work out to do this is to use the filter option and run it manually for each day by setting a filter for the start and end of each day and also setting it to see creation and resolution on the same day. This does work but it is a manual process for each day and is not 100% accurate because not all those tickets will be resolved at first contact even though they may have been resolved in the same day.
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