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About Haroon

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  1. Hi @Steven Boardman I will be implementing this next week as other work has come up outside of Hornbill which I need to complete. Many thanks for your response and for the detailed instructions with screenshots. Much appreciated! Thanks Haroon
  2. Is it possible to report on Calls resolved within 1 Day and 3 Days as this will soon be set out as out SLA's and we will need to be able to report on this criteria for all tickets. Any help is appreciated. Thanks
  3. Thanks for the responses and help. This has resolved the Issue. That would be really great if you could get the component in so we no longer need to use the Ctrl key.
  4. Hi @James Ainsworth Apologies for taking so long to respond. Please see the screenshot attached. We used to be able to correct the words with suggestions but this option no longer appears although you do get the red line telling you there has been a spelling mistake. Thanks, Haroon
  5. It seems as though the email spell checker is no longer working. Even if you press Ctrl and then right click. It does give you the red line underneath but does not give suggestions which it used to do. A lot of our staff are having problems with this where they have to copy and paste into or from Microsoft Word to make sure when they're sending emails they're not making any mistakes.
  6. Does anyone know how to run a report or use the filter option to run a query to see how many tickets were resolved at first contact? The only way we can work out to do this is to use the filter option and run it manually for each day by setting a filter for the start and end of each day and also setting it to see creation and resolution on the same day. This does work but it is a manual process for each day and is not 100% accurate because not all those tickets will be resolved at first contact even though they may have been resolved in the same day.
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