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Closed requests not showing against an Analyst?

Adrian Simpkins

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Hi All

So we have an internal service for our On-Call staff to raise requests against so we can capture time spent, and issue details. However, one of the on-call staff has raised a handful of these requests, but they do not all show within her service manager tab where you can view all requests raised against someone. I can see new ones she has raised today, but can not see the older requests.

Anyone have any idea why these requests may not be showing at all please?


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