Team email notifications

[Haroon]

Hi 

I hope you are well. 

Is it possible to set up email notifications just for one or two teams to receive an email when a ticket is assigned to the team. 
The only option I can see is to switch this on for all teams which we don't want as people started getting spammed with emails. 

Thanks in advance

Haroon

[Steven Boardman]

@Haroon there isn't an option to turn these on and off per team, but there are new notification options, which if enabled will allow each agent to set their preferences for which notifications they receive and the type of notifications. 

If you enable the following global setting in the admin console > Service Manager > Settings

This will allow each agent to set their own preferences from their profile (this is a global option)

 The Service Manager app options are at the bottom, including options for team notifications on assignment, update etc - each agent can choose

* Hornbill

* Email

* Both

* Neither

For each type of notification

 

This does not allow you to set it differently per team, but gives the agents some control on noise