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Everton1878

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Everton1878 last won the day on July 27 2016

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  1. Hi, I've set up a report in Service Manager to download 2 years worth of data I used to use a view and just export to CSV but it stopped working and was advised due to the number of records to set up a report instead This I did but more often than not it runs for 30-40 seconds and doesn't return any rows Sometimes it will run, which usually takes about 1 min 14 s and is returning around 46500 records Is there any way to see why it is failing or any ideas what could be causing the failures? Thanks, Pete
  2. Hi, I've come to export all of our calls from the last 2 years using a view in the Request List but it keeps failing The wheel goes round for a while and then seems to crash out I export the calls in this way every month but this month it doesn't seem to be working I've tried Chrome, Edge and IE and the same happens with them all Any ideas? cheers, Pete
  3. @James Ainsworth I'm not getting the Description Text and Resolution Text info when exporting to a CSV from a view We applied a fix last Friday which fixed an issue with other missing columns but I'm still missing these two
  4. Hi everyone, Is anyone experiencing any issues with the performance of Service Manager over the last 20 minutes? Our instances is running really slowly and sometimes isn't loading the pages even after refreshing the page multiple times
  5. @Victor thanks Victor, we've just tested and were able to send the email
  6. Hi, Two of our helpdesk staff are having problems sending emails from tickets this morning but I don't seem to be affected The email section is opening up ok and they can type the email but when they click to send it just comes up with the Hornbill rotating logo and doesn't send Could this be related to the other email issues being reported this morning after the overnight upgrade to build 2975. thanks, Pete
  7. thanks @James Ainsworth this should help me with our reporting
  8. @Victor it turns out it was an certificate on our mail server that had expired, I found that out by going on the server to check the recent updates, the services and then the event logs
  9. @Victor Thanks for coming back so quickly Victor, I've passed the info over to our network team
  10. Hi, We're having a problem with the system pulling in the email from our Exchange server We have it configure to use POP3 but it stopped working Thursday morning I've asked our network team to check out the connectivity through the firewall and they're asking what the IP address or addresses of the hornbill servers are Could someone supply me with the IP addresses of the Hornbill servers that will connect to pull the meail? thanks, Pete
  11. @Victor I'm able to access the live and service portals again now
  12. I did a serviceability check and it failed on the database connection, I waited 2 minutes as I suggested and did it again This time everything checked out but we still can't access our instance
  13. linked to I had those sorts of errors first and then closed and reopened my browser
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