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Keith Stevenson

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Keith Stevenson last won the day on February 7

Keith Stevenson had the most liked content!

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  • Location
    London
  • Interests
    Hornbill, SupportWorks, AssetWorks, Sci-Fi

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    http://www.hornbill.com
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  1. @LawesD Hopefully the 2 posts below answer your questions https://docs.hornbill.com/esp-fundamentals/productivity/ai-assist https://docs.hornbill.com/servicemanager-config/administration/hai Kind Regards Hornbill
  2. @msbdev You can see the supported cipher suites for any site via https://www.ssllabs.com/ssltest/analyze.html?d=lon-p01-api.hornbill.com&hideResults=on Kind Regards Hornbill
  3. @Julie K We have edited the post to remove the images which appeared to have PII in them. Kind Regards Hornbill Cloud Team
  4. @Stuart Torres-Catmur Thanks for the post. We can replicate the issue and will escalate to our development team Kind Regards Hornbill Cloud Team
  5. @Lee C Thanks for the post. You need to highlight the existing line and then delete it. Then drag from the start to somewhere and it will give you the option to add new form etc Kind Regards Hornbill Cloud Team
  6. @Ketan.lakhani Thanks for the post. We have been able to replicate this and are investigating. Kind Regards Hornbill Cloud Team
  7. @Paul Welby From the logs it appears the Username or password associated with the account is wrong. These should be checked and re-entered in Hornbill PopCmdSent: <base64 string in XOAUTH2 format> PopCmdResp: -ERR Authentication failure: unknown user name or bad password. POP3 response indicates failure. AUTH_XOAUTH2_response: -ERR Authentication failure: unknown user name or bad password Kind Regards
  8. @davidrb84 The URL should be your instance endpoint which is mdh-p01-api.hornbill.com for your instance Kind Regards
  9. @JanS2000 Thanks for the post. This is available for MSP instances only, not standard . Kind Regards Hornbill Cloud Team
  10. @Jim Thanks for the post. A patch has been deployed to correct this functionality . Kind Regards Hornbill Cloud Team
  11. @Art at BU The issue would have effected any IBridge Nodes fired during the time of corruption (From around 5am to 10am) but as you have found restarting the BPM will resolve the issue. We have now also implemented a check that will mean we see any similar issues long before customers do in future. Kind Regards Hornbill Cloud Team
  12. @Martyn Houghton Thanks for the post. Yes that is the latest (It auto updates) , for clarify it could probably say "This version is " instead of "Current version" and our development team will look to change this in future. Kind Regards Hornbill Cloud Team
  13. @Sam P Thanks for the post. This is now resolved. This was due to a Ibridge file that seems to have been corrupted on download\application to your instance this morning and resolved by replacing the file with a valid copy. We will look to add additional sanity checks to ensure that this doesnt happen again. Kind Regards Hornbill Cloud Team
  14. @Sahana. Shenoy Thanks for the clarification. I think I may have mis-understood the original request. The email notification will only apply to assign or updates of calls you are a member of , it wont email on adhoc @XXXX type posts. Kind Regards Keith Stevenson
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