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Keith Stevenson

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Keith Stevenson last won the day on December 1 2020

Keith Stevenson had the most liked content!

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About Keith Stevenson

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    Senior Member

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    Hornbill, SupportWorks, AssetWorks, Sci-Fi

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  1. Chris, Thanks for the post. We can inform you that no changes were made and we didnt see anything on any instance or infrastruture that would have suggested a problem. If it occurs again can you raise this via https://www.hornbill.com/support as on login it will fire a number of tests between you (or your browser) and the instance that will show where any problem may reside. Kind Regards Keith Stevenson
  2. Stephen We can confirm that Hornbill does not require or use Flash. Kind Regards Keith stevenson
  3. David, Thanks for the post. Can you confirm that this is now functioning. Kind Regards Keith Stevenson
  4. Micheal, Can you confirm that this is no longer an issue. There was a new version of the front end this morning, but we have since rolled back. Kind Regards Keith Stevenson
  5. Andy, Thanks for the post. Seems to have been missed. WIll poll internally and get something ASAP. Kind Regards Keith Stevenson
  6. All, There appears (as reported by a number of customers) some routing issues within the UK. The problem is not with our services\data centers or applications. We did see a small network issue about 1400-1430 in which 1 our of 24 remote checks (from locations around the world) failed but nothing in the last hour and all other monitoring shows no issue. If you are experiecing issues we would request that, as above, you perform the service check (to see where the issue resides) and list your ISP as this may help others with the same problem. The below (Apart from being quite nice to look
  7. Andrew, If you view the sent item, next to the mail address their is a little envelope item. Clicking this will show the Message delivery log and the reason for failure. Kind Regards Keith Stevenson
  8. @Stephen Christopher Given it was OK yesterday (After the ESP release) but had issues this morning (After the Service Manager release) I wonder if something has changed in Flowcode. If you can DM me the script I can drop it on a test box and see if we can replicate. Kind Regards
  9. @Jeremy Strange I could still see plenty of activity (it had risen but was still OK).. Now restarted Kind Regards
  10. @Stephen Christopher Its also started again at 11:16 The times that its fired are 08:42, 09:12, 09:42, 10:12 , 11:12 ( This looks like something scheduled every 30 mins) Kind Regards
  11. @Stephen Christopher I will have to have a look at yesterdays logs. As for this mornings it started at 07:42:12z and the offending check seems to be on h_name = 'image_1.png' and then increments the image check by 1 each time for the call reference IN01007239. It does this close to 160K times in 1 hour (seems to loop ) before the server just starts using more and more RAM and slowing down. Will need to check if its the same offending callref in the next 2 occurences (after the restarts) but this may give you something to look at Kind Regards Keith Stevenson
  12. @Stephen Christopher At the moment it appears to have calmed down and we will continue to monitor. Im working back through the logs to see what the first occuruence of the API spam was but it created so much noise that cant see wood for trees. Kind Regards Keith Stevenson
  13. @Jeremy What is the SD Auto Bot account used for? What scripts does it fire. Also your instance has just got to the critical point so will just have to give it a restart. This will take about 1 minute. Kind Regards Keith Stevenson
  14. Andrew, As Mentioned above, we saw no issues yesterday that would have impacted your instance. Inorder to identify any issues we would require a copy of the Ping Check (available when you raise a call from within our portal) to see where the problem resides. Kind Regards Keith Stevenson
  15. @Jeremy Seems to have started again in last 2 mins. This will continue to cause slowness and then eventually tie up the Instance KInd Regards Keith Stevenson
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