Jump to content

Keith Stevenson

Root Admin
  • Content Count

    2,285
  • Joined

  • Last visited

  • Days Won

    14

Keith Stevenson last won the day on March 11

Keith Stevenson had the most liked content!

Community Reputation

46 Excellent

About Keith Stevenson

  • Rank
    Senior Member

Profile Information

  • Gender
    Male
  • Location
    London
  • Interests
    SupportWorks, AssetWorks, Sci-Fi

Contact Methods

  • Website URL
    http://www.hornbill.com
  • ICQ
    0

Recent Profile Visitors

1,467 profile views
  1. This has now been resolved. We will continue to montior and provide a full review before the end of today. Kind Regards
  2. Since 08:15 we have witnessed sub-optimal performance on around 10% of UK customers. This is due to a disk issue with the underlying hardware which we are working to resolve (ETA 20 mins). Please see status.hornbill.com for futher updates
  3. Logan, Thanks for the post. We support the protocol (IMAP) and not a given server (ie 2016) . Therefore you should have no issues connecting to the server of your choice. Kind Regards Keith Stevenson
  4. All, The issue should now be resolved on all instances. We will provide a full report before the end of the day. Kind Regards
  5. All, We are 97% of effected instances fixed and we expect the remaining to be complete within next 10 minutes. We will provide a full post mortem once complete. We will update this thread in 10 minutes with an update. Kind Regards Keith Stevenson
  6. @yelyah.nodrog Thanks for the reply. The changes are being made alphabetically and 90% of effected instances completed. Glad to hear its resolved. Kind regards
  7. @Ann-MarieJones You are on a different pod so the changes were not applied to your instance. I will ask our Support team to contact you seperatly. Kind regards
  8. @Martyn Houghton You instance should now be fixed. Can you confirm, kind Regards
  9. Kevin. Thanks for the post and please see for updates
  10. All, We have received notification of a number of customers this morning being unable to log\open or update requests within Service Manager. The root cause has been identified (database schema version infront of application version) and corrective action is currently being undertaken (Adding required column). We expect this to take around 20 minutes and will provide updates every 20 minutes in this thread. Kind regasrds Keith Stevenson
  11. All, This was released yesterday and all instances updated overnight. The issue should no longer occur. Kind Regards Keith Stevenson
  12. @Martyn Houghton We can inform you that this was released last night and your instance updated. Kind Regards Keith Stevenson
  13. @Martyn Houghton Thanks for the reply. We can inform you that from dev to live usually takes around 72 hours. Kind Regards
  14. All, Thanks for the posts. Unfortunately, this (the 400 error) is due to a unannounced change in a Google API service we utilise, the inline translation of comments returns a unexpected error (400). We have now made a change to resolve this, which is working its way through our deployment strategy (https://wiki.hornbill.com/index.php/Continuous_Delivery). Until then the translate option may not function as expected. We will inform you once the fix has been pushed to live. Kind Regards
  15. All, Due to a unannounced change in a Google API service we utilise, the inline translation of comments returns a unexpected error (400). We have now made a change to resolve this, which is working its way through our deployment strategy (https://wiki.hornbill.com/index.php/Continuous_Delivery). Until then the translate option may not function as expected. We will inform you once the fix has been pushed to live. Kind Regards
×
×
  • Create New...