Everton1878 Posted October 23, 2019 Share Posted October 23, 2019 Hi everyone, Is anyone experiencing any issues with the performance of Service Manager over the last 20 minutes? Our instances is running really slowly and sometimes isn't loading the pages even after refreshing the page multiple times 1 Link to comment Share on other sites More sharing options...
Frank Reay Posted October 23, 2019 Share Posted October 23, 2019 Yes it was very sloooow about 30/45 mins ago but now seems to have improved. Our status checks were fine and other external connections from the office had no issues. Link to comment Share on other sites More sharing options...
Mark Latham Posted October 23, 2019 Share Posted October 23, 2019 Exactly the same for me. Very slow and unresponsive at times. Link to comment Share on other sites More sharing options...
Dan Munns Posted October 23, 2019 Share Posted October 23, 2019 +1 seemingly very slow at the moment Link to comment Share on other sites More sharing options...
davidrb84 Posted October 23, 2019 Share Posted October 23, 2019 And us here, got a whole service desk pulling their hair out. It's happening pretty frequently for us. No other sites having similar issues, so pretty confident it's not a network issue our end. Is there anything more than times that would be useful for us to capture to look into the issue? Link to comment Share on other sites More sharing options...
Alisha Posted October 23, 2019 Share Posted October 23, 2019 Yes, it's slow for us as well. Link to comment Share on other sites More sharing options...
Guest Ehsan Posted October 23, 2019 Share Posted October 23, 2019 All, Apologies for the inconvenience that this is causing. We are investigating this and we will provide an update very soon. Link to comment Share on other sites More sharing options...
Tina.Lapere Posted October 23, 2019 Share Posted October 23, 2019 + 1 for us too - running slow since 9:30 for us. Now extremely slow. Link to comment Share on other sites More sharing options...
yelyah.nodrog Posted October 23, 2019 Share Posted October 23, 2019 +1 here too Link to comment Share on other sites More sharing options...
Vikki Cameron Posted October 23, 2019 Share Posted October 23, 2019 Having same issue and I've just logged this with Hornbill. I've been told there is an issue with IE 11 and to use Chrome/Edge as they are working on a fix, but we are having issues with Chrome too??? Link to comment Share on other sites More sharing options...
davidrb84 Posted October 23, 2019 Share Posted October 23, 2019 We are all Chrome users here Link to comment Share on other sites More sharing options...
yelyah.nodrog Posted October 23, 2019 Share Posted October 23, 2019 @Vikki Cameron Yup we are having issues with Chrome/IE and Edge Link to comment Share on other sites More sharing options...
HHH Posted October 23, 2019 Share Posted October 23, 2019 Slow in Firefox as well as Chrome Link to comment Share on other sites More sharing options...
Adam@Greggs Posted October 23, 2019 Share Posted October 23, 2019 It's same for us on all browsers - look forward to a positive update. Link to comment Share on other sites More sharing options...
Tina.Lapere Posted October 23, 2019 Share Posted October 23, 2019 Slow in all browsers for us. Link to comment Share on other sites More sharing options...
Damien P Posted October 23, 2019 Share Posted October 23, 2019 +1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted October 23, 2019 Share Posted October 23, 2019 Same issue for my Users here - using Chrome and Edge browsers as we have a separate issue with IE Link to comment Share on other sites More sharing options...
Martyn Houghton Posted October 23, 2019 Share Posted October 23, 2019 We too have been experiencing performance issues on all locations and browsers this morning as well. There does not appear to be any reported issue on https://status.hornbill.com/ Link to comment Share on other sites More sharing options...
Jack_Podmore Posted October 23, 2019 Share Posted October 23, 2019 +1 - using a mixture of all browsers Link to comment Share on other sites More sharing options...
Guest Ehsan Posted October 23, 2019 Share Posted October 23, 2019 All, This issue is caused by selecting a Service through Progressive Capture in Internet Explorer 11. As a result, an API is triggered continuously in a loop, which in turn affects the responsiveness of your instance's database server. This will affect all users and access to your Hornbill instances through all browsers. We are monitoring all Hornbill instances and we will resume your instances. We have identified the cause of this issue. We are currently preparing a build to address this problem and I will post back very soon to announce the availability of a new build. Once again, apologies for the inconvenience that this is causing. We are actively monitoring this issue and we will post back as soon as we have the RCA available. Team Hornbill Link to comment Share on other sites More sharing options...
HGrigsby Posted October 23, 2019 Share Posted October 23, 2019 Same for us too - we use chrome but still having the issue Link to comment Share on other sites More sharing options...
davidrb84 Posted October 23, 2019 Share Posted October 23, 2019 Thanks @Ehsan that makes sense, will look out for the update. Link to comment Share on other sites More sharing options...
Victor Posted October 23, 2019 Share Posted October 23, 2019 Once again we advise everyone to follow Hornbill Status page: https://status.hornbill.com/ Link to comment Share on other sites More sharing options...
Tina.Lapere Posted October 23, 2019 Share Posted October 23, 2019 I've sent this link out internally however I've spotted that the date is wrong (just a typo but worth changing if you can). Thanks Tina 1 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted October 23, 2019 Share Posted October 23, 2019 @Ehsan Given your update (extract) below, can I confirm that this would only apply to the Live user app for Analyst when logging new requests and thereby having to select the Service/Catalog combination? Consequently users of the Service and Customer Portal would not be affected as they select the Service/Catalog prior to initiating the Progressive Capture. i.e. I do not need to inform my external customer base not to use Internet Explorer with the portal. 17 minutes ago, Ehsan said: This issue is caused by selecting a Service through Progressive Capture in Internet Explorer 11. As a result, an API is triggered continuously in a loop, which in turn affects the responsiveness of your instance's database server. This will affect all users and access to your Hornbill instances through all browsers. Cheers Martyn Link to comment Share on other sites More sharing options...
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