Add members to a request - anyway to add a whole team?

[Adrian Simpkins]

Hi All

I wanted to enquire if there is anyway we can add a team as a member from within a request at all, as at the moment we can only add Members by individual name but there are some scenarios where we want to add a whole team.

Is there perhaps an option to turn on to allow this, or is it something I would set within the BPM? Ideally I want our Analysts to be able to add a whole team to a request as using individual names means that sometimes the person assigned may not look at Hornbill.

Alternatively if we can not add a whole team as a Member to a request, would it be a case of turning on a notification so that the added Member gets an email alert when added as a Member to try and make them aware as they are not always going to be signed into Service Manager

Many thanks

[HHH]

+1, definitely. But AFAIK you can set up notifications for being added as a member. Members Added (Recipients Notification) in your account configuration

[Adrian Simpkins]

Hi HHH

Thank you for the above - can I double check the notifications for being added as a member - is this a setting rather than something to set in the BPM? I presume it is but wanted to check

Thanks

[HHH]

On 10/25/2019 at 8:43 AM, Adrian Simpkins said:

Hi HHH

Thank you for the above - can I double check the notifications for being added as a member - is this a setting rather than something to set in the BPM? I presume it is but wanted to check

Thanks

Yes it's a setting in the analyst's account, not through BPM I'm afraid.

 

[Carl Tovey]

On 10/24/2019 at 8:40 AM, Adrian Simpkins said:

Hi All

I wanted to enquire if there is anyway we can add a team as a member from within a request at all, as at the moment we can only add Members by individual name but there are some scenarios where we want to add a whole team.

Is there perhaps an option to turn on to allow this, or is it something I would set within the BPM? Ideally I want our Analysts to be able to add a whole team to a request as using individual names means that sometimes the person assigned may not look at Hornbill.

Alternatively if we can not add a whole team as a Member to a request, would it be a case of turning on a notification so that the added Member gets an email alert when added as a Member to try and make them aware as they are not always going to be signed into Service Manager

Many thanks

+1