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Nick Brailsford

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About Nick Brailsford

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  • Birthday January 25

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  1. HI, In that case until this has been released I am unable to migrate the rest of our assets into Hornbill as all of our devices have a model. Also when we migrated some across one has gone into the wrong asset class, how do we alter this please?
  2. Hi @ArmandoDM Thanks for the update will this change be applied to the other classes that dont have it? When do you think we will see this implemented? Regards Nick
  3. Hi @ArmandoDM Yes i can see that what i was asking is why its not there. Can it be added? Regards Nick
  4. Hi, Why is there no model in the network device asset class? I am currenlty importing our network devices but its stopped as it cant populate this field. Nick
  5. Hi Conor, Thanks for this - very uselful indeed
  6. Hi, We are creating some Asset reports to identify how many assets of a certain type there are. I am unable to differentiate between Desktop and Laptop as these types are in the computer class. Can you advise how we report on this please? Regards Nick
  7. Thanks i have now resolved this. Is there anywhere in Hornbill assets to enter Supplier names? Nick
  8. Hi @Steve Goldthorpe I have imported one class of assets and moved on to the next, however its not importing and i susspect its to do with this and me not understanding / having selected the correct fields :- "AssetTypes": [ { "AssetType": "Mobile", "Query": "AND e.generic = 'mobile'", "AssetIdentifier": { "DBColumn": "h_name", "Entity": "AssetsMobileDevice", "EntityColumn": "h_name" } Can you advise please?
  9. Hi, Is it possile to add pick lists in the asset forms so that users have to pick from a predefined list eg In assets, financial information, the cost center field shoul be a pick list. Thanks in advance Nick
  10. @Steve Goldthorpe Hi Steve, Thanks for your reply, What I am looking at to start with is what fields (headers) are required coming from SW into Hornbill, I can generate an SQL statement to bring them out but we don't hold all the required options such as Class. Would these then need to be classed within SW? We also have some custom fields within SW. Are there no examples of others exporting SW data? Thanks Nick
  11. Hi, We are starting to look at importing our assets from Support Works using the Database Asset Import Tool, has anyone done this before and if so got any tips etc? Thanks Nick
  12. Hi, We have just configured SSO for the different portals, all but the Service Portal behaves as expected and looks to adfs during the site launch. The serivce portal goes to the login screen and we have to then click login at which point it goes off to ADFS to authenticate. Should this not automatically sign in as the other portals? Thanks Nick
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