Charlie Jones Posted June 6, 2018 Share Posted June 6, 2018 Hi, In our instance we have utilised the 'app.com.hornbill.servicemanager.request.onHold.actions' in our applications settings. We have enabled the ability to resolve a call that is on hold however we cannot select a resolution category as it seems to be greyed out. Is there anything we can do that will allow us to select a category? Thanks in advance, Charlie Link to comment Share on other sites More sharing options...
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