Charlie Jones Posted June 6, 2018 Share Posted June 6, 2018 Hi, In our instance we have utilised the 'app.com.hornbill.servicemanager.request.onHold.actions' in our applications settings. We have enabled the ability to resolve a call that is on hold however we cannot select a resolution category as it seems to be greyed out. Is there anything we can do that will allow us to select a category? Thanks in advance, Charlie Link to comment Share on other sites More sharing options...
Victor Posted June 6, 2018 Share Posted June 6, 2018 24 minutes ago, Charlie Jones said: we cannot select a resolution category as it seems to be greyed out. @Charlie Jones can you post a screenshot please? I am not exactly sure what is greyed out... Link to comment Share on other sites More sharing options...
Charlie Jones Posted June 6, 2018 Author Share Posted June 6, 2018 @Victor Link to comment Share on other sites More sharing options...
Victor Posted June 6, 2018 Share Posted June 6, 2018 @Charlie Jones ah... I see... ok, I'll ask our dev team to look into this... Link to comment Share on other sites More sharing options...
Charlie Jones Posted June 6, 2018 Author Share Posted June 6, 2018 Much appreciated @Victor , Please note it is only upon refreshing the page that the resolution category is greyed out. Thanks Link to comment Share on other sites More sharing options...
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