Paul Alexander Posted June 4, 2018 Share Posted June 4, 2018 OK...this is now officially driving me nuts! I've asked before about why a ticket wasn't updating the sub status on receipt of an email: I've had this working before, but now I can't seem to get it working at all! I@m sure I've got everything set a it should be, but I cannot get the ticket to update the sub-status on receipt of an email. Here's what I have: Request sub-status set to auto update FROM the on-hold sb state to the in-progress one: Global sub-statuses: The ticket STILL doesn't update on receipt of an email: Does anyone have any idea where I'm going wrong please? TIA..... Admin EDIT: edited the screenshot to blank sensitive information Link to comment Share on other sites More sharing options...
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