Hello Ehsan
I have updated Service Manager to the latest release. However, this has reintroduced the bug I raised under my activity Request BP does not progress when completing tasks following latest update (parent requests are not being resolved when the corresponding child task has been resolved by a collaboration user (assigned the collaboration role). The child task gets resolved, however, the parent request remains open with resolution timer still active). The test SR I created this morning is SR00004776.
Please refer to the above activity thread, where Victor custom fixed our site to resolve the issue. It appears the issue has not yet been resolved permanently by your development team. Can Victor's fix be reapplied as a matter of urgency? Until then, the parent request will remain in open status (thus affecting SLAs) even though the tasks have been closed by our collaboration users.
Regards
Shalil
Test SR snapshot;