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Hornbill Developer
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ArmandoDM last won the day on November 26 2019

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About ArmandoDM

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  1. Hello Daniel, it could be a caching issue, which would explain why you see it after refreshing the page. After a refresh, are you able to see the icon when you close and reopen the request a second time ? Regards Armando
  2. Hi @Darren Rose while I don't think its possible to duplicate a default in-app report and edit the criteria, I may check with the relevant people if there is any plan for duplicating a custom report instead. Regards Armando
  3. Hi @Paul Alexander if you made the new managers the new service's owner and they have Services Manager rights, then they should be able to update the service description. Can you please double check that the service ownership has been passed on the new heads of department ? Regards Armando
  4. Hi @Ann-MarieHolloway, as @James Ainsworthmentioned, the fix will be available in the next Service Manager update. Because of the nature of the defect, for the fix to be applied you need to re-create the chart after taking the next update. Regards Armando
  5. Hi @Ann-MarieHolloway apologies for the inconvenience. I will report this issue to the relevant team for investigation. Regards Armando
  6. Hi @Adrian Simpkins, @Martyn Houghton apologies for the inconvenience. The issue has been addressed, and the fix will be available with the next major Service Manager build. Regards Armando
  7. Hi @Francis von Stein if you specify that a field must be unique, then you will be prevented from creating a new asset which would be a 'duplicate'. There will be validation. The validation should be per Asset Type. However you try to import/add/update an asset, there will be a validation on the unique fields defined on each asset: if you try to add a duplicate, the action will fail. Hope this makes sense? Regards Armando
  8. Hi @Francis von Stein at the moment there is no validation about duplicate names, but we have a story on the pipeline to let you specify unique fields on assets in order to prevent duplicates. As far the list of 'State' and 'Operational State', I will mention your requirement to the relevant people and get back to you. Regards Armando
  9. Hi @Nikolaj the post is automatically dismissed if the user has the request open already, which is the case I can see in the screenshot. As far the notifications, if you assign a request to an analyst, then only the analyst will receive the notification, unless he's assigning it to himself. In this case the team is not supposed to receive any notification. The team will receive a notification only when the request is assigned to a team (with no analyst). If you assign a request to an analyst, or change the analyst, then only the analyst is supposed to be notified, not the Team Hope this makes sense ? Regards Armando
  10. Hi @Nikolaj We could not replicate this issue. A new build has just been released. could you please update and try again and see if the issue still persists ? Regards Armando
  11. Hi @Nikolaj thank you for mentioning this. I reported this problem for investigation. Will keep you updated Thanks Armando
  12. Hi @Nikolaj Can you please give an example where the email notification is not sent? Thank you Armando
  13. Hi @Nikolaj I will report this issue for investigation. Will get back to you ASAP. Can you please give an example where the email notification is not sent? Ideally we would like to replicate the issue. Regards Armando
  14. Hi @Nikolaj we are not aware of any issue with the notifications. Can you please double check a few things? 1. which notification type in set in the admin ? 2. if the per-user notification is enabled (see app-etting guest.app.requests.notification.allowUserDefinedNotificationType) , then you should also look at your profile page and check your personal settings 3. check if the email template set in the admin is set and it exists. Regards Armando
  15. Thank you for the update @HHH, @Frank Reay @Paul Alexander can you please clear the browser cache and try again , and tell if the issue still persists ? Regards Armando
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