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ArmandoDM last won the day on July 29

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About ArmandoDM

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  1. Hi @NickH its not a different naming convention, just a typo in the display name for that custom field. Thank you for reporting this, we'll amend it. Regards Armando
  2. Hi @Dan Munns we identified an issue with h_custom_40 not being populated. The issue has been addressed and fixed and it will be available with the next build. As far the custom fields 38, 39 we were unable to replicate the issue, so should it happen again please let us know cause we need to investigate deeper under which conditions these 2 custom field are not populated. Regards Armando
  3. Hi @Dan Munns I will report this issue for investigation and fix. Apologies for the inconvenience. Regards Armando
  4. Hi @Dan Munns does the description gets populated with the custom field 38 and 39 ? Is the issue only with custom field 40 ? Regards Armando
  5. Hi @PeterL I don't think its possible to skip the broken stage, but you may resume or restart it under certain conditions. Here is some more details about it https://wiki.hornbill.com/index.php/Business_Process_Designer The progressive capture looks ok, can you please make sure that the release type is not reset somewhere in the BPM process? Regards Armando
  6. What's New Attachments can now be added to Change Requests via routing rules. This behaviour can be controlled via "app.email.routing.rules.update.addAttachments.CH" and "app.email.routing.rules.update.addAttachments.PM" application settings. - See more on the wiki https://wiki.hornbill.com/index.php/Routing_Rule_Templates What's Fixed Advanced search on sub-status attributes in the Assets action tab does not return any results. {PM00163558} Unable to locate some customers when changing the Request's customer.{PM00163572} Incorrect email template when updating a Service Request via 'updateRequest' routing rule. {PM00163581} The condition 'Last Updated By Type' in views to filter by user type.{PM00163591} Last updated value of Requests that you own is being updated by opening a Request. {PM00163608} Request's impact assessment is not displayed in the Request details page. {PM00163610} Unable to create or run custom Reports in in-app reporting. {PM00163622}
  7. Hi @Ann-MarieHolloway that's the default template that you may update and leave the link of your choice. Here you may find more details about it: https://wiki.hornbill.com/index.php/Update_Action_Item As per documentation, the connections should not receive any notification. Regards Armando
  8. Hi @David Longley so in this case you need to use "Autoresponder" and not "Email". For some reason the description does not include "Autoresponder" among the possible options, so I will make sure this will be added ASAP. Please let me know if this works. Regards Armando
  9. @David Longley just to clear any doubt, the source 'Email' is set when you raise a request from an email (see screenshot). Is this how the request is raised?
  10. Hi @Dave Longley we were unable to replicate the issue. Is this request raised by the autoresponder or manually from an email ? In case the request is raised from the autoresponder, then you may use '== Autoresponder' instead. Regards Armando
  11. Hi @Alisha thank you for posting this issue. I will report it to the relevant people for investigation. Regards Armando
  12. Hi @Adrian Simpkins each service may have only one owner and its not currently possible to assign multiple owners. Nonetheless, users with Services Manager role may still make changes to the service, if they satisfy the required conditions. You may read more details on the following page: https://wiki.hornbill.com/index.php/Service_Details Hope this helps Regards Armando
  13. Hi @Paul Alexander I will report this issue to the relevant team. May I ask what were you trying to delete from the service page? Regards Armando
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