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ArmandoDM

Hornbill Developer
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ArmandoDM last won the day on February 26

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  1. @Martyn Houghton Yes, I will ask to update the help text to reflect this. About the enhancement, if you raise it then the relevant team will make a decision and schedule according to priorities. Thank you Armando
  2. Good morning @Martyn Houghton the version as 'Variable' requires the Version ID (as read from the table h_itsm_product_versions) instead of the name. Or you can change the version to 'Manual' and select 11.1 from the list. Regards Armando
  3. Good afternoon @lee mcdermott @Adrian Simpkins this issue has been reported to the relevant team. The missing classes will be added to the dropdown. They will be available in one of the upcoming builds. Regards Armando
  4. Hi @Will Darley you should see the button; there is no app-setting to be enabled. I'll mention this issue for investigation. Thank you for reporting this.
  5. @Will Darley with the last build it was released an enhancement to display the button even if the request is already assigned, except if the assign functionality is locked or disabled. Can you please check if you're not in one of these cases for your request ? Regards Armando
  6. Good morning @Cristian it seems strange that some services are translated and others are not. For a service which is NOT translated, can you try removing the translation and add back in ? The issue might be inconsistent data in the database Thank you Armando
  7. Good morning @samwoo we identified the issue mentioned and we will provide a fix with the next build. Apologies for the inconvenience Regards Armando
  8. Good morning @Ashley we identified and fixed an issue causing My Dashboard displaying incorrect data. The fix will be available with the next build. About the chart title, we are unable to replicate the issue; any change in the title is reflected in the preview as well as in My Dashboards view. If you could provide more details , possibly replication steps, we can try to replicate and fix. Regards Armando
  9. Good afternoon @Gareth Cantrell @Andrei Spiridon we identified the issue reported above. The fix will be available with the next build. Regards Armando
  10. Good afternoon @JAquino may I ask for more details about the issue you are experiencing with the attachments ? If I understand well, you're using the functionality 'Raise Request' from an email. Can you give more details about 'certain attachments' ? Does the issue occurs only with some of them ? Which type of attachments they are ? Do they have special characters in their name or they are big size ? Are the attachments linked to the email and they are not carried over the request that has been logged or they are attachments that you add manually via progressive capture and they are not attached to the request ? If you can provide details, ideally replication steps, that would be very helpful so we can investigate and address the issue. Thank you Armando
  11. Good afternoon @Frank Reay unfortunately there is no app setting to change the default value to ON. I will report this to the relevant people for consideration, apologies for the inconvenience. Regards Armando
  12. Hi @EWA the new feature for adding scheduled request is currently being tested, and it has not been released yet. We did update accordingly the relevant documentation, apologies for the inconvenience. Regards Armando
  13. Good morning @CraigP I think you need to feed multiple <assetId> elements, like <assetId>1</assetId> <assetId>2</assetId> ... Regards Armando
  14. Good afternoon @Frank Reay the issue has been identified and fixed. It will be available with the next build Regards Armando
  15. Good fternoon @Jim @Frank Reay can you please provide some replication steps on how you achieve this, as we've not been able to replicate this issue. Regards Armando
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