Jump to content

Joshua T M

Hornbill Users
  • Content Count

    34
  • Joined

  • Last visited

Community Reputation

2 Neutral

About Joshua T M

  • Rank
    Advanced Member

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. This is now resolved. The update broke the ServiceDetails -> serviceId expression. This now referances serviceName and works.
  2. We have gotten a little further with this, Our BPM calls for the PCF and it does now allow for a customer search but after this occurs it does not ask for the answers to the Product Version which is a custom form. It simply stops working through questions and due to this the BPM does not populate any of the fields. When raising from an email it does not populate the summary or discription of the incident either. I'm not sure if it is the BPM failing to request these answers or the PCF failing to load the form for the question...
  3. @James Ainsworth, Could this be a flow code issue? A previous update caused us to have to recreate the majority of our BPM's due to a slight change in the flowcodes.
  4. Also, this may be helpful - 2020-06-23 09:46:54 0.000007s INFO Workflow processing started, processId=BPM20200623000009 workflow=com.hornbill.servicemanager/strumis-evolution---new-incident-bpm (revision=81, type=businessProcess) 0.000026s INFO Process Execute startNode=0 reason=erExecute 0.000030s INFO Called by: bpm/processSpawn2 (host=mdh-p01-node7) 0.000033s INFO Transaction ID: 39b61f77a8f249c6a773ad5f1f3b44e8 0.077204s INFO Execution session is 'U2020062304859816', user is 'admin' 0.077216s INFO Execution reason is 'erExecute' 0.077238s INFO Execution Step: currentStage='s1', currentNode='start_415df03d-5a88-41ae-a1ca-815c4d404205', suspended='false' 0.090820s INFO Process Flow Transition from 'Start' (id=start_415df03d-5a88-41ae-a1ca-815c4d404205, type=Start) to 'Log BPM Version' (id=flowcode-51691395, type=HornbillAutomatiomn) 0.107860s INFO Execution Step: currentStage='s1', currentNode='flowcode-51691395', suspended='false' 0.107895s INFO Unsuspending process at node 'Log BPM Version' (id=flowcode-51691395) 0.705406s INFO Unsuspending process at node 'Log BPM Version' (id=flowcode-51691395) 0.705422s INFO Process Flow Transition from 'Log BPM Version' (id=flowcode-51691395, type=HornbillAutomatiomn) to 'Get Request Details' (id=flowcode-fa0b3253-530c-4c36-e2f9-ee22bf778943, type=HornbillAutomatiomn) 0.729120s INFO Execution Step: currentStage='s1', currentNode='flowcode-fa0b3253-530c-4c36-e2f9-ee22bf778943', suspended='false' 0.729147s INFO Unsuspending process at node 'Get Request Details' (id=flowcode-fa0b3253-530c-4c36-e2f9-ee22bf778943) 0.904567s INFO Unsuspending process at node 'Get Request Details' (id=flowcode-fa0b3253-530c-4c36-e2f9-ee22bf778943) 0.904579s INFO Process Flow Transition from 'Get Request Details' (id=flowcode-fa0b3253-530c-4c36-e2f9-ee22bf778943, type=HornbillAutomatiomn) to 'Get Customer Details' (id=flowcode-7378ca06-2c50-4551-37cf-e3252a2ccfcb, type=HornbillAutomatiomn) 0.926219s INFO Execution Step: currentStage='s1', currentNode='flowcode-7378ca06-2c50-4551-37cf-e3252a2ccfcb', suspended='false' 0.926232s INFO Unsuspending process at node 'Get Customer Details' (id=flowcode-7378ca06-2c50-4551-37cf-e3252a2ccfcb) 0.995614s INFO Unsuspending process at node 'Get Customer Details' (id=flowcode-7378ca06-2c50-4551-37cf-e3252a2ccfcb) 0.995654s INFO Process Flow Transition from 'Get Customer Details' (id=flowcode-7378ca06-2c50-4551-37cf-e3252a2ccfcb, type=HornbillAutomatiomn) to 'Get Organisation Details' (id=flowcode-f202e050-461f-4dff-1132-61b4fb193bb0, type=HornbillAutomatiomn) 1.014845s INFO Execution Step: currentStage='s1', currentNode='flowcode-f202e050-461f-4dff-1132-61b4fb193bb0', suspended='false' 1.014859s INFO Unsuspending process at node 'Get Organisation Details' (id=flowcode-f202e050-461f-4dff-1132-61b4fb193bb0) 1.071117s INFO Unsuspending process at node 'Get Organisation Details' (id=flowcode-f202e050-461f-4dff-1132-61b4fb193bb0) 1.071134s INFO Process Flow Transition from 'Get Organisation Details' (id=flowcode-f202e050-461f-4dff-1132-61b4fb193bb0, type=HornbillAutomatiomn) to 'Get Progressive Capture Answers' (id=flowcode-1de6856d-2230-4bf5-cd2c-d785e39cb46f, type=HornbillAutomatiomn) 1.089021s INFO Execution Step: currentStage='s1', currentNode='flowcode-1de6856d-2230-4bf5-cd2c-d785e39cb46f', suspended='false' 1.089037s INFO Unsuspending process at node 'Get Progressive Capture Answers' (id=flowcode-1de6856d-2230-4bf5-cd2c-d785e39cb46f) 1.143822s INFO Unsuspending process at node 'Get Progressive Capture Answers' (id=flowcode-1de6856d-2230-4bf5-cd2c-d785e39cb46f) 1.143837s INFO Process Flow Transition from 'Get Progressive Capture Answers' (id=flowcode-1de6856d-2230-4bf5-cd2c-d785e39cb46f, type=HornbillAutomatiomn) to 'Priority Set?' (id=decision-9236af83, type=Decision) 1.161966s INFO Execution Step: currentStage='s1', currentNode='decision-9236af83', suspended='false' 1.163034s INFO Decision 'Priority Set?' (id=decision-9236af83), evaluating 2 branch expressions 1.163045s INFO Expression matched: [true], forwarding to target node: flowcode-bf2925a3-f377-46a9-2963-9b38945f467e 1.163067s INFO Process Flow Transition from 'Priority Set?' (id=decision-9236af83, type=Decision) to 'Set Priority Medium' (id=flowcode-bf2925a3-f377-46a9-2963-9b38945f467e, type=HornbillAutomatiomn) 1.177692s INFO Execution Step: currentStage='s1', currentNode='flowcode-bf2925a3-f377-46a9-2963-9b38945f467e', suspended='false' 1.177705s INFO Unsuspending process at node 'Set Priority Medium' (id=flowcode-bf2925a3-f377-46a9-2963-9b38945f467e) 1.458624s INFO Unsuspending process at node 'Set Priority Medium' (id=flowcode-bf2925a3-f377-46a9-2963-9b38945f467e) 1.458645s INFO Process Flow Transition from 'Set Priority Medium' (id=flowcode-bf2925a3-f377-46a9-2963-9b38945f467e, type=HornbillAutomatiomn) to 'Update External Reference' (id=flowcode-f7400741, type=HornbillAutomatiomn) 1.478828s INFO Execution Step: currentStage='s1', currentNode='flowcode-f7400741', suspended='false' 1.478846s INFO Unsuspending process at node 'Update External Reference' (id=flowcode-f7400741) 1.589524s INFO Unsuspending process at node 'Update External Reference' (id=flowcode-f7400741) 1.589554s INFO Process Flow Transition from 'Update External Reference' (id=flowcode-f7400741, type=HornbillAutomatiomn) to 'Licence Expiry?' (id=decision-6e1fc5fa, type=Decision) 1.612549s INFO Execution Step: currentStage='s1', currentNode='decision-6e1fc5fa', suspended='false' 1.612881s INFO Decision 'Licence Expiry?' (id=decision-6e1fc5fa), evaluating 2 branch expressions 1.612890s INFO Expression matched: [true], forwarding to target node: flowcode-ed9c7985-591c-408a-ef46-6f53517f7c5e 1.612916s INFO Process Flow Transition from 'Licence Expiry?' (id=decision-6e1fc5fa, type=Decision) to 'Set Product custom field' (id=flowcode-ed9c7985-591c-408a-ef46-6f53517f7c5e, type=HornbillAutomatiomn) 1.627088s INFO Execution Step: currentStage='s1', currentNode='flowcode-ed9c7985-591c-408a-ef46-6f53517f7c5e', suspended='false' 1.627112s INFO Unsuspending process at node 'Set Product custom field' (id=flowcode-ed9c7985-591c-408a-ef46-6f53517f7c5e) 1.946746s INFO Unsuspending process at node 'Set Product custom field' (id=flowcode-ed9c7985-591c-408a-ef46-6f53517f7c5e) 1.946762s INFO Process Flow Transition from 'Set Product custom field' (id=flowcode-ed9c7985-591c-408a-ef46-6f53517f7c5e, type=HornbillAutomatiomn) to 'Co-worker or Customer?' (id=decision-1d86bb7b-5185-492b-5322-43085709bca4, type=Decision) 1.965190s INFO Execution Step: currentStage='s1', currentNode='decision-1d86bb7b-5185-492b-5322-43085709bca4', suspended='false' 1.965327s INFO Decision 'Co-worker or Customer?' (id=decision-1d86bb7b-5185-492b-5322-43085709bca4), evaluating 2 branch expressions 1.965354s ERROR Exception: (function(){ return "No matching gotoIf found"; })() 2.003846s INFO Workflow processing complete
  5. @James Ainsworth, Would it be helpful to export the definition files for both as this has virtually stopped us from raising requests? This is virtually showstopping for us at the moment.
  6. Hi @James Ainsworth, Thank you for your responce, I have attached the screenshots of both our BPM when it calls out Progressive Capture and our Progessive Capture Form. Both the BPM and progressive capture functioned without issue prior to the update but now it seems to immediately fail to start the Progressive Capture Form. When an issue is raised via email or manually it calls for the "Generic - Incident PCF" it then subsiquently determins the version and calls the specific PCF for that product, in this case the - "STRUMIS Evolution - New Incident PCF". Any thoughts on the below?
  7. Hi All, Since the update to build 1958 of the Service Manager we have been unable to raise incidents from inbound emails. Upon raising the incident we receive the attached error. The BPM runs and logs the version being used and then the PCF seemingly fails to collect any information. Our application cache has been cleared sucessfully. Any advice on this matter would be greatly appreciated.
  8. Victor, This is now going to cause us major issues. One script is used to migrate emails to mailboxes which is a feature that is not avaliable and was actually something agreed when we implemented the Hornbill solution, it saves us huge amounts of time clearing these mails. Can you suggest a workaround for this? Please feel free to message me to keep this topic clean. Sample - -- Move Sent and Deleted emails UPDATE h_msg_messages msg , h_sys_organizations organisation SET msg.h_folder_id = organisation.h_custom_11 , h_msg_status = 2 -- mark as read WHERE ( msg.h_folder_id IN (113, 114) -- STRUMIS Support -> Sent & Deleted Folders ) AND ( ( LOCATE(REPLACE(CONCAT('- ', organisation.h_organization_name, ' -'), ' ', ''), REPLACE(msg.h_msg_subject, ' ', '')) > 0 -- Look for '- Name -'' only in subject AND organisation.h_archived = 0 -- Ignore archived organisations AND IFNULL(organisation.h_custom_11, -1) > 1 -- Must have a valid folder AND IFNULL(organisation.h_custom_11, -1) <> 172 -- Ignore STRUMIS organisation ) OR ( organisation.h_organization_name = 'STRUMIS' AND ( msg.h_msg_subject LIKE '%- STRUMIS (Australia) -%' OR msg.h_msg_subject LIKE '%- STRUMIS (Belgium) -%' OR msg.h_msg_subject LIKE '%- STRUMIS (Canada) -%' OR msg.h_msg_subject LIKE '%- STRUMIS (China) -%' OR msg.h_msg_subject LIKE '%- STRUMIS (France) -%' OR msg.h_msg_subject LIKE '%- STRUMIS (India) -%' OR msg.h_msg_subject LIKE '%- STRUMIS (Malaysia) -%' OR msg.h_msg_subject LIKE '%- STRUMIS (Middle East) -%' OR msg.h_msg_subject LIKE '%- STRUMIS (Netherlands) -%' OR msg.h_msg_subject LIKE '%- STRUMIS (Romania) -%' OR msg.h_msg_subject LIKE '%- STRUMIS (South Africa) -%' OR msg.h_msg_subject LIKE '%- STRUMIS (Training) -%' OR msg.h_msg_subject LIKE '%- STRUMIS (United Kingdom) -%' OR msg.h_msg_subject LIKE '%- STRUMIS (United States) -%' ) ) )
  9. Hi All, Another odd bug, as a senario - A staff member is working on an issue and is on the phone to the customer and has started a timer as part of an update having already selected the category. This update remains open for roughly an hour and a half whilst the staff member constantly updates the text in the update field. The staff member ends the call with the customer and stops the timer, then clicks "Post". The update is posted however the time is not added to the timesheet. I see this as potentially being a timeout issue of the page or the category being lost and not being cached with the text and therefore when the update is posted the time is not logged in the Timesheet. Has anyone else seen this or would have a chance to test this? Subsiquently if the user refreshes the page manually, the text in the update is saved but the timer is not and is reset, if the user manually enters this time and posts it is added to the Timesheet.
  10. Hi All, We have noticed a bug when creating translations for our Default English - British FAQ. When the translation is saved (French, Arabic, Chinese) it causes the default FAQ language to be backwards translated and changed. For Example - A change was made to the Chinese translation, causing the default FAQ to be changed to "2017 year" rather than "2017" and "twenty one" rather than numeric "21". Changing the Chinese translation did not affect any other FAQ's aside from the default. Please let me know if this is by design or if the default template should not be amended when making changes to other translations of the page. If you require further information please let me know! Josh M
  11. @Victor Thank you! Unfortunately we were unable to get to https://status.hornbill.com/ to check so we were well into panicking. Josh M
×
×
  • Create New...