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Joshua T M

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  1. Thanks @AndyG, Inside the Service Portal - They are seeing duplicates of the working image (listed above) shown where the broken images should be. When we edit the FAQ's from the Service Portfolio editor page we only see broken links.
  2. Hi All, This has only just been noticed by a customer so we are not sure when this occured. The image links in at least one of our FAQ's has been broken and we are checking the remainder now. In STRUMIS Applications & Display Scaling FAQ, the ones from mdh-p01-api.hornbil.com are working. The live.hornbill.com ones are not. We have not changed this FAQ in months, although the last changed date shows as today. (This is apparently due to us simply viewing the FAQ's). The issue feels the same as when they blocked access to attachments a couple of months back. Working - In some cases, STRUMIS menu options and other text may appear truncate, as shown below. https://mdh-p01-api.hornbill.com/strumissupport/dav/secure-content/inline/guGQg7RjIIk2zbm_nm1iQGpqMp6Yyd9yy1T7jw90wSP6rIABivLojAPAmsimpw7lO-sMAO3NoHx_cgp3QE9mamGJuTzW1ZP5WNtIcs27HcJ72WoUSqSCeA4DHC206MGD4RmFZJmHKZTVFarb4xXvi_YDKA7DZSvde6lsD7ajZUzmSgsh4oE7AnjuTAtaXDVqkQ (https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmdh-p01-api.hornbill.com%2Fstrumissupport%2Fdav%2Fsecure-content%2Finline%2FguGQg7RjIIk2zbm_nm1iQGpqMp6Yyd9yy1T7jw90wSP6rIABivLojAPAmsimpw7lO-sMAO3NoHx_cgp3QE9mamGJuTzW1ZP5WNtIcs27HcJ72WoUSqSCeA4DHC206MGD4RmFZJmHKZTVFarb4xXvi_YDKA7DZSvde6lsD7ajZUzmSgsh4oE7AnjuTAtaXDVqkQ&data=04%7C01%7Cit.support%40strumis.com%7C4169801a194f49a05c3008d9841e104f%7C777b74bd4c5c4b8abffabbbebaaa56fc%7C0%7C0%7C637686086925235554%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=UUHem3PH%2FsPW3JJzMK7pkTOLVlwulqQqZXOAncA%2F22A%3D&reserved=0) _______________________________ Broken - This can be caused if the Display scaling is set to something other than 100%. Ideally, we would recommend changing this back to 100% but with 4K and other high resolution displays, the alternative sequence is listed below. https://live.hornbill.com/strumissupport/lib/espphplib/index.php/dav/webdav_get_js?path=/cafs_raw/fs_mail/15bdd60b84dc4a9dea31d791fa69404f3565df46.data?token=Otl_wU7-frrvEqvQ-ZT1iJlzDNcz2rBTTvoRB_sKGG6F0vrk1FgzqY4rx04HVDo4U2tzCEZDQx3s2j0oHNanvP4YZfbaTcKgFSV9Z3zD9rWlBNXqWyUKw_qnHXI5O2SS9ZBG3L8a&inline&file=1589450390443 (https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flive.hornbill.com%2Fstrumissupport%2Flib%2Fespphplib%2Findex.php%2Fdav%2Fwebdav_get_js%3Fpath%3D%2Fcafs_raw%2Ffs_mail%2F15bdd60b84dc4a9dea31d791fa69404f3565df46.data%3Ftoken%3DOtl_wU7-frrvEqvQ-ZT1iJlzDNcz2rBTTvoRB_sKGG6F0vrk1FgzqY4rx04HVDo4U2tzCEZDQx3s2j0oHNanvP4YZfbaTcKgFSV9Z3zD9rWlBNXqWyUKw_qnHXI5O2SS9ZBG3L8a%26inline%26file%3D1589450390443&data=04%7C01%7Cit.support%40strumis.com%7C4169801a194f49a05c3008d9841e104f%7C777b74bd4c5c4b8abffabbbebaaa56fc%7C0%7C0%7C637686086925245511%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=duLUAum%2BAPJooG2D%2BNNXIo2nnkxaTbDp2ymDZYG6nm8%3D&reserved=0) Broken - 4. Click on Change settings for all users. https://live.hornbill.com/strumissupport/lib/espphplib/index.php/dav/webdav_get_js?path=/cafs_raw/fs_mail/1ebf12d06a95b4ffa80871decf564ea1a7359310.data?token=aH7GmOSQlJrs7Yh3p7h7iHxqGb3btZZe5rcatCBB5DphB_7NnOZFgGJylSX4hHwcSunzQOyxfWZBylnnETd2egZEDxYvF5m3cffBM4cgUHMAF-5r96iSv-cXwO02xrvuI9TmiMRO&inline&file=1589450390445 (https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flive.hornbill.com%2Fstrumissupport%2Flib%2Fespphplib%2Findex.php%2Fdav%2Fwebdav_get_js%3Fpath%3D%2Fcafs_raw%2Ffs_mail%2F1ebf12d06a95b4ffa80871decf564ea1a7359310.data%3Ftoken%3DaH7GmOSQlJrs7Yh3p7h7iHxqGb3btZZe5rcatCBB5DphB_7NnOZFgGJylSX4hHwcSunzQOyxfWZBylnnETd2egZEDxYvF5m3cffBM4cgUHMAF-5r96iSv-cXwO02xrvuI9TmiMRO%26inline%26file%3D1589450390445&data=04%7C01%7Cit.support%40strumis.com%7C4169801a194f49a05c3008d9841e104f%7C777b74bd4c5c4b8abffabbbebaaa56fc%7C0%7C0%7C637686086925255463%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=eP91aBuVxfAtTBsWvciFlRfybrCvqYo%2Fmf0BRpK%2FiAo%3D&reserved=0) Broken - 5. Click on Change high DPI settings. https://live.hornbill.com/strumissupport/lib/espphplib/index.php/dav/webdav_get_js?path=/cafs_raw/fs_mail/439cf549d3cf631dfa04aa0d398a230717f20e25.data?token=Q2Ttmkpf6NPXxY4TIGgIkFy7smuRj3jHVpkrAPV5H23Z7QAOAo8HZdL-3ILm7EFSjHseEA1_qJOSbbMn5jmWimUwCLe5tDVBo6TvBTCPTUsJ16nnSRFzz8FlQid0MgnGv6It_sYx&inline&file=1589450390446 (https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flive.hornbill.com%2Fstrumissupport%2Flib%2Fespphplib%2Findex.php%2Fdav%2Fwebdav_get_js%3Fpath%3D%2Fcafs_raw%2Ffs_mail%2F439cf549d3cf631dfa04aa0d398a230717f20e25.data%3Ftoken%3DQ2Ttmkpf6NPXxY4TIGgIkFy7smuRj3jHVpkrAPV5H23Z7QAOAo8HZdL-3ILm7EFSjHseEA1_qJOSbbMn5jmWimUwCLe5tDVBo6TvBTCPTUsJ16nnSRFzz8FlQid0MgnGv6It_sYx%26inline%26file%3D1589450390446&data=04%7C01%7Cit.support%40strumis.com%7C4169801a194f49a05c3008d9841e104f%7C777b74bd4c5c4b8abffabbbebaaa56fc%7C0%7C0%7C637686086925255463%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Daw15t%2B8DrIzO4gnztbmnKnqCRTUibWBrrb4ZDA2rg8%3D&reserved=0) _______________________________ Working - 6. Tick Override high DPI scaling behaviour and set Scaling performed by: System (Enhanced). https://mdh-p01-api.hornbill.com/strumissupport/dav/secure-content/inline/7aeLnD-7MF7z9EJBZVKjhJDu-zxESDq3ghDkAQ2Qlxq3My-fbSghyQvTJWDodvhBaIueA7vlAY8TGbaOfFQbsQ9jgT7zc5vX4rZolxfWVup_13hpTtDLiH4XpY4xuFd6yFxF2TPvS3AQQx7ycOdBtZUPl8i1z3txhc0omf0tdAUR9iwcW_KprCf-FukfmjFUuw (https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmdh-p01-api.hornbill.com%2Fstrumissupport%2Fdav%2Fsecure-content%2Finline%2F7aeLnD-7MF7z9EJBZVKjhJDu-zxESDq3ghDkAQ2Qlxq3My-fbSghyQvTJWDodvhBaIueA7vlAY8TGbaOfFQbsQ9jgT7zc5vX4rZolxfWVup_13hpTtDLiH4XpY4xuFd6yFxF2TPvS3AQQx7ycOdBtZUPl8i1z3txhc0omf0tdAUR9iwcW_KprCf-FukfmjFUuw&data=04%7C01%7Cit.support%40strumis.com%7C4169801a194f49a05c3008d9841e104f%7C777b74bd4c5c4b8abffabbbebaaa56fc%7C0%7C0%7C637686086925255463%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=EUWOCXmb8a0ev%2BYjTymkPFo3zxsjih20zKEDjafp2Jk%3D&reserved=0) Can you please let me know what the cause of this may be and a solution if possible should we find more FAQ's in the same state? Josh M
  3. Thank you for the response @Gerry, It really has been quite difficult to use and implement your API, the documentation has been lacking at best (as you can see from my previous posts to the community) and we have been forced to find "workarounds" in almost every use. I'd suggest at least communicating these changes made as part of the "under the hood" update, regardless of whether these changes may or may not affect your end users as more often then not they do. I've informed our Support Manager who will respond to you with our exact needs, obviously we and certainly he has dedicated a great deal of time developing tools for our internal use. Hopefully we can remedy this quickly with as little impact as possible.
  4. Hi All, We use an internal tool for the viewing of attachments from incidents logged within Hornbill. Since the most recent update we are no longer able to do so, the call now returns a broken link. It should be able to preview/download explorer.jpg. The Hornbill link from the AP is: https://mdh-p01-api.hornbill.com/strumissupport/dav/cafs_raw/fs_entity/040fd5f6ad1dea60dc1d92a7b68e3fd5de783b05.data When trying to get it through the API it returns: The remote server returned an error: (405) Method Not Allowed. Using the URL directly returns “Not allowed, instead use /secure-content/ endpoint” but this is no surprise since we’re not passing in any credentials on the URL. Can you please let me know if any changes have been made to the API or any methods that have been disabled or made defunct that would affect this?
  5. Nevermind, seemingly resolved with the latest build applied moments ago. Hornbill updates terrify me.
  6. Hi All, Since build 2241 or some iteration inbetween all of our services show in the customer portal reguardless of weither or not they have been added to the "subscribers" list. Can you please let me know if this is an ongoing issue similar to other visability issues caused by this build, has any other "visability" option been added that we now need to amend? Josh M
  7. +1 to this issue. Can you please let me know when this has been resolved?
  8. Also a similar issue, I beleive this is related to other "Visability" issues from this mornings update.
  9. +1 Still an issue here. Reloaded application cache also.
  10. Thank you Keith, I'll make our support team and the customer aware.
  11. Keith, Thanks again for looking into this so promptly. I understand how frustrating such an isolated issue can be.
  12. Hi Keith, Unfortunately not as below - X Status: Pending Recipient Id: 198678 Retry Count: 1 Date Log Entry 2021-04-15 08:43:19 Originating domain: X 2021-04-15 08:43:19 Originating address: X 2021-04-15 08:43:19 Performing SPF check on domain. OrigDom=hornbill.com, OrgPre=_spf, ReqInc=true 2021-04-15 08:43:19 Delivery using DNS/direct message routing 2021-04-15 08:43:19 Target address: X 2021-04-15 08:43:19 Target domain (DNS MX Lookup): X 2021-04-15 08:43:19 Resolved 1 MX records * 10=seg.trustwave.com 2021-04-15 08:43:19 Delivering message via: { } 2021-04-15 08:43:19 Connecting to: seg.trustwave.com, Port: 25, SSL: no, STLS: yes 2021-04-15 08:43:20 Unable to connect to SMTP server. ChilkatLog: VerifySmtpConnection: DllDate: Sep 28 2020 ChilkatVersion: 9.5.0.84 UnlockPrefix: HRNBLL.CBX102021 Architecture: Little Endian; 64-bit Language: Visual C++ 2019 / x64 VerboseLogging: 0 smtpConnectAndAuthenticate: smtpConnect: smtpHostname: seg.trustwave.com smtpPort: 25 connectionIsReady: Need new SMTP connection --connectionIsReady smtpSocketConnect: socketOptions: SO_SNDBUF: 262144 SO_RCVBUF: 4194304 TCP_NODELAY: 1 SO_KEEPALIVE: 1 --socketOptions --smtpSocketConnect smtpGreeting: readSmtpResponse: SmtpCmdResp: 220 seg.mxsmtp.com ESMTP Trustwave SEG [seg-node-chi-02.trustwave.com] Ready --readSmtpResponse --smtpGreeting ehloCommand: sendCmdToSmtp: SmtpCmdSent: EHLO live.hornbill.com<CRLF> --sendCmdToSmtp readSmtpResponse: SmtpCmdResp: 250-seg-node-chi-02.trustwave.com Hello live.hornbill.com (87.117.243.10) SmtpCmdResp: 250-STARTTLS SmtpCmdResp: 250-XLHASH SmtpCmdResp: 250 SIZE --readSmtpResponse --ehloCommand This SMTP server supports STARTTLS. Automatically doing STARTTLS... startTLS: sendCmdToSmtp: SmtpCmdSent: STARTTLS<CRLF> --sendCmdToSmtp readSmtpResponse: SmtpCmdResp: 220 Ready to start TLS --readSmtpResponse clientHandshake: clientHandshake2: readHandshakeMessages: processHandshakeRecord: processHandshakeMessage: processServerHello: processKeyShareExtension: Unexpected key_share group serverRequestedKeyShareGroup: 0x18 --processKeyShareExtension sendFatalAlert: Closing connection after sending fatal TLS alert. --sendFatalAlert Invalid key_share extension --processServerHello --processHandshakeMessage --processHandshakeRecord --readHandshakeMessages --clientHandshake2 --clientHandshake Client handshake failed. (1) connectionClosed: 0 Failed to establish TLS connection. --startTLS --smtpConnect --smtpConnectAndAuthenticate Failed. --VerifySmtpConnection --ChilkatLog 2021-04-15 08:43:20 Failed to deliver message to any server in the MX records 2021-04-15 08:43:20 Failed to deliver message to target recipient. 2021-04-15 08:43:20 Failed to deliver message 2021-04-15 08:43:20 Delivery will be re-attempted at 2021-04-15 07:44:20Z (1 minutes), attempt 1/9
  13. Thanks Keith, Can you please confirm this is still the case, our customer has responded to this saying "changes have been made" by Trustwave. When I run the -starttls command it completes and returns almost immediately from my local machine. From our Microsoft 365 platform the handshake completes within two seconds. Are you able to provide logs via a DM to display the Hornbill SMTP client time out so we can forward this on to the customer and Trustwave. Josh M
  14. Hi All, Since Build 2126 smGetRequests no longer returns custom fields, org name and ID or customer name and ID. Can you please confirm why this has occured and what we can do to resolve it? All that is now being returned is the below - "<?xml version=""1.0"" encoding=""utf-8""?> <methodCallResult status=""ok""> <params> <requests>{""row"":[]}</requests> <count>15</count> </params> <flowCodeDebugState> <executionId>298ea10c-d1ad-46ce-a646-2b91b709db1d</executionId> </flowCodeDebugState> </methodCallResult>" Secondly we are attempting to use entityBrowserRecords2 however the documentation does not show an effective example of how to present the parameters required. https://api.hornbill.com/_types/searchColumnType Can we get a plain text or XML example of how to construct one of these? The Open-HB, Add-HB functions mentioned in : Doesn't exist in the espapi_net project. Using the rules for the complex xml type, it should appear as: <searchColumnType column='h_container_id'>126</searchColumnType> However, every time I try to get a column expected/not expected or value does match input error depending upon the formats I try. Any assistance you can offer on the above would be helpful. Please let me know if you require any further information. SR inc - @Stuart Riddell
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