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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,571 topics in this forum

  1. Size limit of images in progressive captures

    By Alisha,
    • 3 replies
    • 913 views

  2. Progressive Capture - Switch Captures

    By Alisha,
    • 7 replies
    • 1.3k views

  3. Reopening request via portal not working

    By nasimg,
    • 13 replies
    • 2k views

  4. Request/Closure Categories not saved?

    By Catherine,
    • 3 replies
    • 860 views

  5. Unable to Assign Myself Incident Requests

    By Daniel Nespoli,
    • 1 reply
    • 749 views

  6. Business Process nodes moving when linking together

    By LawesD,   
    • 8 replies
    • 1.6k views

  7. Forgot Password not sending email from Service Portal

    By P. Nordqvist,
    • 2 replies
    • 810 views

  8. Multiple people interested in request - portal visibility

    By chrisnutt,
    • 16 replies
    • 2.6k views

  9. Auto Emailing of Scheduled Change?

    By Josh Bridgens,
    • 1 reply
    • 850 views

  10. Known Error Workaround Variable for email templates

    By dwalby,
    • 0 replies
    • 576 views

  11. Identifying Email Templates that are not used

    By samwoo,
    • 7 replies
    • 1.4k views

  12. IMPORTANT! Hornbill Instances Unavailable [RESOLVED]

    By Victor,
    • 11 replies
    • 2k views

  13. Progessive Capture - Drop Down List with Titles

    By Daniel Nespoli,
    • 6 replies
    • 1.5k views

  14. Problem with nested parallel processes

    By Guest Paul Alexander,
    • 13 replies
    • 1.6k views

  15. New two stage closure logic 1 2

    By Keith,
    • 32 replies
    • 5k views

  16. Teams disappearing

    By yelyah.nodrog,
    • 3 replies
    • 818 views

  17. Can't connect to Hornbill

    By Joyce,
    • 1 reply
    • 1k views

  18. Unable to access Hornbill

    By chrisnutt,
    • 4 replies
    • 1.2k views

  19. Analyst Timeout

    By Tina.Lapere,
    • 10 replies
    • 1.6k views

  20. Progressive Capture - Date Control

    By Alisha,
    • 2 replies
    • 790 views

  21. On Hold\Resume no longer working? 1 2

    By lee mcdermott,
    • 38 replies
    • 4.6k views

  22. How can I control what our external customers see through the Customer Portal

    By Paul Smith,   
    • 8 replies
    • 1.6k views

  23. Raising Purchase Orders/ Managing Procurement

    By Rebecca,
    • 3 replies
    • 1.2k views

  24. Urgent - Issue opening new requests

    By Giuseppe Iannacone,
    • 2 replies
    • 889 views

  25. No services available to select during PCF

    By yelyah.nodrog,   
    • 10 replies
    • 1.8k views
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