Charlie Jones

+1

Thanks for your response James. We are all good today thanks. Not sure what was happening yesterday. kind regards, Charlie

Hi, we are currently experiencing issues with general usage of the service manager where we have to refresh the page after every action. For example, if we mark an email as read in the mailbox it will not show until the webpage is refreshed. This occurs for multiple analysts and persists after clearing cookies from the browser. please advise. kind regards, Charlie

thanks @Steve Giller

Hi, we have recently migrated from ADFS to Azure AD enterprise app for SSO. Previously we have used the LDAP user import tool to sync user accounts. Do we still need to use this or can we use the auto provisioning process on the SSO profile ? if so are there any pros or cons to either process? thanks in advance, Charlie

+1

@Ehsan we are also still experiencing the same issue.

Hi Dave, Thanks for the correspondence. We do not use substatus' at this level. We will update and see if the issue still persists. cheers, Charlie

+1

Hi, For some reason, recently there have been a few occurrences where when we put a ticket on hold, the default visibility goes to owner. I can confirm we have the default set to team in administration: But for some users it defaults to owner. Please help! kind regards, Charlie

@Keith Stevenson this is not resolved for us.

+1 on this. Seems to be intermittent. Nope still gateway 500 issue.

Great thanks James, we are already using it and it is speeding up our processes already. What would be good is if a snippet can be binded to a resolution category, for example, when you click the snippet, it automatically assigns the resolution category as well as the resolution. Thanks

+1

+1 on this