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Charlie Jones

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About Charlie Jones

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  1. Hi @Pamela , Yes we are utilising this - However, from my point of view a snippet would be useful within the service manager here - kind regards, Charlie
  2. @Pamela thanks for the speedy resolution it has now been resolved
  3. Hi, Just wondering if there is a way to split tickets up? For example, we have a request come in that is for two people so ideally this should be two separate requests where the customer is two different people. Is there a way to do this in the Service Manager ? kind regards, Charlie
  4. Hi , we are having the same issue. How was this resolved? @Victor
  5. Much appreciated @Victor , Please note it is only upon refreshing the page that the resolution category is greyed out. Thanks
  6. Hi, In our instance we have utilised the 'app.com.hornbill.servicemanager.request.onHold.actions' in our applications settings. We have enabled the ability to resolve a call that is on hold however we cannot select a resolution category as it seems to be greyed out. Is there anything we can do that will allow us to select a category? Thanks in advance, Charlie
  7. Hi, Is there a date for when this is to be released ?
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