cchalmers Posted June 7, 2018 Share Posted June 7, 2018 Good morning I have been advised that call owners can no longer see attachments on calls assigned to another agent. If you are the call owner you can see the attachments and as soon as the call is assigned to another user you lose sight. This is having a large impact for teams collaborative working and has only just changed for some reason. Any advice welcome. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted June 7, 2018 Share Posted June 7, 2018 @cchalmers I believe hornbill are aware of this, as we too are also having the issue that attachments are now being set as visibility of Owner, following a recent update. If you update the visibility to Team, can you then see them as before? Cheers Martyn Link to comment Share on other sites More sharing options...
ArmandoDM Posted June 7, 2018 Share Posted June 7, 2018 Good morning @cchalmers, @Martyn Houghton yes we are aware of this and we are working to fix this issue. Regards Armando Link to comment Share on other sites More sharing options...
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