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Unable to login SAML Response Error


dwalby
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Hi all,

When attempting to login this morning we're seeing the below error message. It doesn't appear to be related to the OS system time and have tried restarting browsers, devices, etc.

As this is preventing any of our analysts from logging on please could this be looked at with some urgency?

image.png.15d7d8550b93c9b0950794a13490d2e1.png

 

Thanks in advance

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@dwalby

What are you using to provide the SAML single sign on authorisation for your instance? If it is your own Active Directory/Domain, might be worth just double checking the time synchronisation on the them just to check there is nothing causing the time difference at that end.

I think at one point we where as high as 300 seconds until there was some work done on our ADFS/Active directory servers.

Cheers

Martyn

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