SJEaton Posted August 21, 2018 Share Posted August 21, 2018 Hi I know you can specify a particular person to send an SLA Action reminder to but can you enter any email address or is the specified recipients option only for individual users? Sam Link to comment Share on other sites More sharing options...
Martyn Houghton Posted August 21, 2018 Share Posted August 21, 2018 @SJEaton You can use the Specified Recipients option to specify one or more email addressed. Cheers Martyn Link to comment Share on other sites More sharing options...
SJEaton Posted August 21, 2018 Author Share Posted August 21, 2018 I did this but the email is sent but not received where I expect it to be . I'm entering an external email address and not a recipient (user) so just wanted to make sure this is possible. The email address I've used is correct Sam Link to comment Share on other sites More sharing options...
Victor Posted August 21, 2018 Share Posted August 21, 2018 .... where is expected to be and where is actually sent? Link to comment Share on other sites More sharing options...
SJEaton Posted August 21, 2018 Author Share Posted August 21, 2018 I want it to go to one of our mailboxes [ ]@walthamforest.gov.uk so that anyone in the team can pick it up Admin Edit: removed email address information Link to comment Share on other sites More sharing options...
Victor Posted August 21, 2018 Share Posted August 21, 2018 Ok, and where it goes to actually? Link to comment Share on other sites More sharing options...
SJEaton Posted August 22, 2018 Author Share Posted August 22, 2018 No idea, it says it were sent to that address but doesn't come into the inbox Link to comment Share on other sites More sharing options...
Victor Posted August 22, 2018 Share Posted August 22, 2018 Ok, it could be something wrong with the delivery then ...I'll have a look and get back to you. Link to comment Share on other sites More sharing options...
SJEaton Posted August 23, 2018 Author Share Posted August 23, 2018 Thanks Victor. One of my super users set one up for another mailbox yesterday and that seemed to work ok. Sam Link to comment Share on other sites More sharing options...
Victor Posted August 24, 2018 Share Posted August 24, 2018 @SJEaton if this is still an issue (emails sent to HR box are not received) please give me some examples (perhaps via PM) where an email was sent but not received. Link to comment Share on other sites More sharing options...
SJEaton Posted August 24, 2018 Author Share Posted August 24, 2018 Hi @Victor, ok I'll do some more tests and let you know Sam Link to comment Share on other sites More sharing options...
SJEaton Posted August 24, 2018 Author Share Posted August 24, 2018 Yes I still have the problem so will PM you the details Sam Link to comment Share on other sites More sharing options...
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