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Service Manager

Discussions relating to the use/configuration of Service Manager

Subforums

  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,522 topics in this forum

  1. Document Management- Upload a file as a new version of existing file

    By Joyce,
    • 2 replies
    • 918 views

  2. Link multiple tables (4 tables) in a report

    By Joyce,
    • 8 replies
    • 1.4k views

  3. Request Card's to include Organisation

    By Martyn Houghton,
    • 6 replies
    • 1.2k views

  4. Requester Notification - Update By Ticket Owner - Service Portal

    By Jack_Podmore,
    • 3 replies
    • 1k views

  5. Change Swim Lanes in Portal

    By Jeremy,   
    • 1 reply
    • 840 views

  6. Request - Send e-mail if priority escalated

    By dwalby,
    • 6 replies
    • 1.2k views

  7. Creating Quick log call - Help needed

    By Tina.Lapere,
    • 4 replies
    • 1.1k views

  8. Can't send emails to 'users' if the 'To' option is changed

    By Guest Paul Alexander,
    • 7 replies
    • 1.4k views

  9. Service Manager setting to prevent visibility of tickets in Teams you're not a member of..

    By Guest Dave Stewart,
    • 3 replies
    • 1.1k views

  10. Auditor - Role configuration

    By Dan Munns,   
    • 4 replies
    • 1k views

  11. Change to change calendar?

    By Dan Munns,
    • 2 replies
    • 854 views

  12. Ticket Cancellation Option

    By Daniel Nespoli,
    • 10 replies
    • 1.8k views

  13. Remove the ability to close requests 1 2

    By Guest Paul Alexander,
    • 25 replies
    • 3.6k views

  14. Missing Tickets from User View

    By Michael Sharp,
    • 6 replies
    • 1.4k views

  15. Some variables not filling on new email

    By lomixture,
    • 7 replies
    • 1.2k views

  16. Customising the Customer details section

    By Keith,
    • 6 replies
    • 1.7k views

  17. Confusion being caused by customer site's

    By lomixture,
    • 6 replies
    • 1.4k views

  18. Labels appearing as questions

    By LawesD,
    • 12 replies
    • 1.8k views

  19. Default View for FAQ Resolutions

    By Michael Sharp,
    • 2 replies
    • 887 views

  20. email when request is assigned to owner

    By Stuart Torres-Catmur,   
    • 2 replies
    • 892 views

  21. Customer Portal error

    By RyanMesser,
    • 1 reply
    • 901 views

  22. Request Customer details - adding additional fields

    By Tina.Lapere,
    • 13 replies
    • 2.4k views

  23. Adding custom attributes

    By J_Tamburrini,
    • 3 replies
    • 3.6k views

  24. Customer Section Heading on Request View - add Organisation

    By Martyn Houghton,   
    • 2 replies
    • 1.1k views

  25. Missing Services when using Subscribers

    By RyanMesser,
    • 3 replies
    • 986 views
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