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SLM - SLA Rules - additional fields

Martyn Houghton

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At the moment we only have a limited access to fields in order to specify SLM Service Level Agreement rules:-


We would like access to additional fields, so that we can make the rules more useful and fit more users possible combinations


  • Country
  • Region (see linked post at the bottom)
  • Industry
  • Custom fields


  • Job Title
  • Language
  • Country
  • Custom Fields
  • Region (see linked post at the bottom)


  • Service
  • Summary
  • Description
  • Source
  • External Ref No.
  • Custom Fields




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