SLM - SLA Rules - additional fields

[Martyn Houghton]

At the moment we only have a limited access to fields in order to specify SLM Service Level Agreement rules:-

We would like access to additional fields, so that we can make the rules more useful and fit more users possible combinations

Organisation

• Country
• Region (see linked post at the bottom)
• Industry
• Custom fields

Customer

• Job Title
• Language
• Country
• Custom Fields
• Region (see linked post at the bottom)

Request

• Service
• Summary
• Description
• Source
• External Ref No.
• Custom Fields

Thanks

Martyn

 

[James Ainsworth]

Hi @Martyn Houghton

Thanks for your post.  We do have an existing change in our backlog for this.  I've added your list as part of the requirements to be considered for this change.

Regards,

James

[Martyn Houghton]

@James Ainsworth

Thanks for the update and that there is a change in the backlog for this.

Cheers

Martyn

[samwoo]

+1 

[Lyonel]

+1