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davidrb84 last won the day on February 21 2019

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About davidrb84

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  1. Thanks Steve that helps, I did search but couldn't find it. To clarify, tickets assigned to my team, but not me personally. Would I expect to see a coloured update bar if that's been updated?
  2. Hi all, I have a question about the specifics of the update notification, the coloured bar that appears in the request list for a job that's had an update. 1) What constitutes an update 2) What interaction would cause the update notification to clear 3) s this unique to the person looking at the job, or if I look at an updated job, is it now cleared for everyone else as well?
  3. we had a 5 minute period about an hour ago where we were getting 552 cannot connect to host server (or similar) errors on the main Service Manager pages. All seems ok since then.
  4. Thanks for this, but it isn't honoured in the Co-worker view it would appear.
  5. Hi There, I wonder if it would be possible to add a setting to let us change the default search filter in the co-worker requests view (below) currently it defaults to 'All my Teams' but certainly in our instance if you've gone to look for a job in the name of a customer, it's almost certainly not in you teams (or you would just be able to see it in your own request list) Could we be allowed to change this default to "All My Services" instead?
  6. Hi There, I was wondering if there is a definitive list of activities that would cause the h_datelastmodified field in h_itsm_requests table to be updated. i.e. is it all other elements of that row in that table, ANYTHING to do with that 'ticket' (including things like the buzz updates that aren't in h_itsm_requests), or is it some subset of these?
  7. Thanks @Victor as always a detailed response! That was more or less as I would have expected. The only exception being I would have thought the support check wouldn't have included "my" client to server communications, rather a 'virtual' client in a known state. Interesting to know though, thankyou!
  8. Looks working again now. I've always assumed the /support test was run server side rather than from my connection?
  9. Hi James, My understanding is that with out service plan (essentials) we should be reporting through here. Certainly we have the last 10 outages. Happy to be corrected :-)
  10. Hi guys, looks like our instnce is down
  11. I much prefer jeremy's suggestion of a global setting to mean ALL requests where they are the customer are shown to them on the portal. However, would an interim measure (when the new employee portal is usable) be to have a category per service domain that was for self serve. Then filter for that in a widget? i.e. never show ALL services.
  12. Thanks @Deen our service monitoring does not currently raise requests automatically otherwise that could be helpful. That being said, it would be a little complex to then mark it as resolved if the whole thing happened while we were out of the office. Manual corrections really will be a key feature for us.
  13. We're moving to use the built in SM service availability functionality and would like to use the reporting. However, is there a way to record outages other than changing the status at the appropriate point? e.g. our VLE may be unavailable for 2 hours overnight. We would want this recorded, such that availability is accurate. Equally services may be restored but the Service Desk may not be notified immediately, likewise for outages.
  14. Hi all, Just a note to say we had a 10-20 minute outage of our instance from approx 11:00 this morning. In case anyone else had any issues.
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