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Found 3 results

  1. Currently the Service Level Agreement - Linked Services List list all services irrespective of the status of the 'Service'. Can a filter much the same as on the Service list be added to allow the display of All, Pipeline, Catalog, Retired? Cheers Martyn
  2. One of the challenges we face, as I suspect a number of us do, is ensuring the request is logged under the correct service when it is first logged, given that this cannot be changed. This then affects both permissions to view the request and who you can assign it too in terms of supporting teams. To avoid having to close and raise new requests on the correct service, it would be useful to have the option around Linked Services, for the 'Support Teams' of any Linked Services to be added to the request drop down, thereby allowing allocation of the request to the correct team and those supporting the linked service visibility of said request. This way the ticket is assigned the correct team and also you do not have to add all teams to every service, thereby bypassing in affect the security model. Cheers Martyn
  3. We are in the process of rolling out the use of the linked services action in Service Manager. Would it be possible for the 'Linked Requests' and 'Linked Services' to be adjacent each other in the in the request screen, as at the moment they have 'Questions' section inserted in between them. Cheers Martyn
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