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  1. I understand using days, hours and minuets when configuring a service level target, however having them displayed in such units often confuses users (including me sometimes) when selecting or changing a service level on a incident. Would it be possible to have the option to set the display units so it is more understandable to the user, i.e. being able to specify displaying it as Minutes, Hours, days? Also perhaps having a link of at least display of the working time calendar name linked to the Service Level. Cheers Martyn
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